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Focussing on extra-ordinary users

Focussing on extra-ordinary users

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Info

Original languageEnglish
TitleUniversal access in human computer interaction
Subtitlecoping with diversity - proceedings part 1
EditorsC. Stephanidis
Place of publicationBerlin
PublisherSpringer
Publication date2007
Pages253-262
Number of pages10
ISBN (Print)9783540732785
DOIs
StatePublished

Publication series

NameLecture notes in computer science
PublisherSpringer-Verlag
Volume4554

Conference

Conference4th International Conference on Universal Access in Human-Computer Interaction 2007
CountryChina
CityBeijing
Period22/07/0727/07/07
Internet addresshttp://www.hci-international.org/index.php?module=conference&CF_op=view&CF_id=5

Abstract

"Universal Access" is often focused on modifying main-stream products to respond to the demands of older and disabled people - which implies an extremely wide range of user characteristics. "Accessible" system design can produce systems which may be "accessible" but are in no sense "usable". Many system developers also seem to believe that a consideration of older and disabled people mean the abandonment of exciting and beautiful designs. In contrast, we recommend driving inclusive design from the margins not the centre, and that designers should consider a number of "extra-ordinary users" in depth as individual people, rather than as representatives of an age group and/or disability, and design for their desires, and tastes as well as their needs. This provides a reasonable design brief, and the consideration of extremes acts as an effective provocation within the design process. A number of case studies will illustrate the effectiveness of this approach. Ways in which communication with extreme users can be most effectively conducted are also described.

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