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Which experiences of health care delivery matter to service users and why?

Which experiences of health care delivery matter to service users and why?: a critical interpretive synthesis and conceptual map

Research output: Contribution to journalArticle

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Authors

  • Vikki Entwistle
  • Danielle Firnigl
  • Mandy Ryan
  • Jillian Francis
  • Philip Kinghorn

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Info

Original languageEnglish
Pages70-78
Number of pages9
JournalJournal of Health Services Research and Policy
Journal publication date2012
Volume17
Issue2
DOIs
StatePublished

Abstract

Patients' experiences are often treated as health care quality indicators. Our aim was to identify the range of experiences of health care delivery that matter to patients and to produce a conceptual map to facilitate consideration of why they matter.

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