Evaluating feedback for e-learning: centralised tutors or EFFECT was set up to evaluate TQFE-Tutor, an innovative communications and tutoring system set up in the academic year 2010/11 and in its second full year of use in the current academic session (2011/12). The system comprises a blog and email and Twitter accounts, all badged ‘TQFE-Tutor’. All programme communications between academic tutors, administrators, participants and associate staff take place via the TQFE-Tutor utilities. The academics’ individual institutional email accounts are not utilised at all for programme business. TQFE-Tutor is utilised on the Teaching Qualification Further Education (TQFE) programme, a professional development course for in-service lecturers in the college sector. In addition to evaluating TQFE-Tutor, the EFFECT project was intended to consider the move to paperless assignment submission which was introduced on the TQFE programme at the same time.