A dual-pathway model of knowledge exchange: linking human and psychosocial capital with prosocial knowledge effectiveness

Sanjay Kumar Singh, Shashank Mittal, Atri Sengupta, Rabindra Kumar Pradhan

Research output: Contribution to journalArticlepeer-review

58 Citations (Scopus)

Abstract

Purpose: This study aims to examine a dual-pathway model that recognizes two distinct (formal and informal) but complementary mechanisms of knowledge exchanges – knowledge sharing and knowledge helping. It also investigates how team members use their limited human and psychosocial capital for prosocial knowledge effectiveness. Design/methodology/approach: A survey-based approach was used to examine the hypotheses of the study. A moderated-mediation model was proposed and tested using bootstrap approach. Findings: Knowledge sharing and knowledge helping were found to be the significant links through which human capital (capability) and psychosocial capital (motivation and efficacy) significantly predict prosocial knowledge effectiveness. Post hoc analysis suggests that human capital through knowledge sharing influences team learning, whereas the psychosocial capital through knowledge helping influences team leadership. Originality/value: The present study found two distinct but complementary and yet necessary mechanisms of knowledge exchanges to be linked as the important outlay for the human and psychosocial capital to be effective in the prosocial knowledge behaviours.

Original languageEnglish
Pages (from-to)889-914
Number of pages26
JournalJournal of Knowledge Management
Volume23
Issue number5
DOIs
Publication statusPublished - 17 Jun 2019

Keywords

  • Capability
  • Knowledge exchange
  • Knowledge self-efficacy
  • Professional identity
  • Prosocial knowledge effectiveness
  • Social identity theory

ASJC Scopus subject areas

  • Strategy and Management
  • Management of Technology and Innovation

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