A methodological framework for evaluating knowledge management of public sector: the case of the prefecture of eastern Macedonia and Thrace

Ioannis Vasileiadis, Evangelia Fragouli

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Knowledge is an important tool that companies use worldwide to improve their efficiency. Managing knowledge has received considerable interest among researchers as it increases the performance of the organization. Since our time is recognized as the era of the knowledge economy, it is important, not only for private but also for public organizations, to understand the importance of Knowledge Management (KM) and to focus on implementing KM practices to achieve better efficiency and to improve the quality of the services provided. The employees of the Prefecture were chosen as case study. The purpose of this study is to investigate whether KM activities are used in the Prefecture. This paper assesses whether specific characteristics of the employees affect their responses. This study also investigates how employees understand KM, its importance, its benefits and difficulties. A quantitative survey was selected to investigate KM in the Prefecture. The link of the questionnaire was emailed and completed online from 153 employees. The results show that employees’ responses are affected by particular characteristics such as position of responsibility and years of service in the Prefecture. The findings also reveal that the majority of respondents ignore the existence of a KM Strategy in the Prefecture and associate KM with benefits such as improve efficiency and to respond to customers’ need. The study, which is the first in the Greek public sector, also provides valuable information about KM in the Prefecture as it presents a framework for the assessment of KM enablers.
Original languageEnglish
Title of host publicationICILLT October-2019 Conference Proceeding
PublisherCentre for Business and Econcomic Research
Publication statusPublished - 14 Oct 2019
Event10th International Trade & Academic Research Conference (ITARC), 2019 - London, United Kingdom
Duration: 14 Oct 201915 Oct 2019


Conference10th International Trade & Academic Research Conference (ITARC), 2019
Country/TerritoryUnited Kingdom
Internet address


  • Knowledge Management
  • Knowledge Management Enablers
  • Public Organizations
  • Prefecture of Eastern Macedonia and Thrace


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