Age, Technology Usage, and Cognitive Characteristics in Relation to Perceived Disorientation and Reported Website Ease of Use

Michael Crabb, Vicki L. Hanson

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    14 Citations (Scopus)
    182 Downloads (Pure)

    Abstract

    Comparative studies including older and younger adults are becoming more common in HCI, generally used to compare how these two different age groups will approach a task. However, it is unclear whether user "age" is the underlying factor that differentiates between these two groups. To address this problem, an examination into the relationship between users' age, previous technology experience, and cognitive characteristics is conducted. Measures of perceived disorientation and reported ease of use are used to understand links that exist between these user characteristics and their effect on browsing experience. This is achieved through a lab-based information retrieval task, where participants visited a selection of websites in order to find answers to a series of questions and then self reported their feelings of perceived disorientation and website ease of use through a Likert-scored questionnaire.

    The presented research found that age accounts for as little as 1% of user browsing experience when performing information retrieval tasks. Further, it showed that cognitive ability and previous technology experience significantly affected perceived disorientation in these searches. These results argue for the inclusion of metrics regarding cognitive ability and previous technology experience when analyzing user satisfaction and performance in Internet based-studies.
    Original languageEnglish
    Title of host publicationASSETS '14
    Subtitle of host publicationProceedings of the 16th international ACM SIGACCESS conference on Computers & accessibility
    Place of PublicationNew York
    PublisherAssociation for Computing Machinery
    Pages193-200
    Number of pages8
    ISBN (Print)9781450327206
    DOIs
    Publication statusPublished - 2014
    Event16th International ACM SIGACCESS Conference on Computers and Accessibility - Hyatt Regency Rochester Hotel, Rochester, United States
    Duration: 20 Oct 201422 Oct 2014
    http://assets14.sigaccess.org/
    http://assets14.sigaccess.org/ (Link to Conference website)

    Conference

    Conference16th International ACM SIGACCESS Conference on Computers and Accessibility
    Abbreviated titleASSETS 2014
    CountryUnited States
    CityRochester
    Period20/10/1422/10/14
    Internet address

    Fingerprint Dive into the research topics of 'Age, Technology Usage, and Cognitive Characteristics in Relation to Perceived Disorientation and Reported Website Ease of Use'. Together they form a unique fingerprint.

    Cite this