An intervention study to assess the effectiveness of a reminder telephone call in improving patient appointment attendance at a Community Dental Service clinic

P. A. Fee, A. M. Hargan

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)

Abstract

This paper first describes the action taken to quantify the problem of high rates of failed appointments at a Community Dental Service clinic in Lanarkshire, Scotland. Then describes an intervention to implement and evaluate a potential solution of reminder telephone calls to patients. The paper illustrates the dental public health competencies of: evaluation of dental health services, and of managing resources and time.

Original languageEnglish
Pages (from-to)239-241
Number of pages3
JournalCommunity Dental Health
Volume33
Issue number4
DOIs
Publication statusPublished - Dec 2016

Keywords

  • Appointments and Schedules
  • Humans
  • Patient Compliance
  • Reminder Systems
  • Retrospective Studies
  • Scotland
  • Telephone

Fingerprint Dive into the research topics of 'An intervention study to assess the effectiveness of a reminder telephone call in improving patient appointment attendance at a Community Dental Service clinic'. Together they form a unique fingerprint.

Cite this