An intervention study to assess the effectiveness of a reminder telephone call in improving patient appointment attendance at a Community Dental Service clinic

P. A. Fee; A. M. Hargan

doi:10.1922/CDH_3916Fee03

An intervention study to assess the effectiveness of a reminder telephone call in improving patient appointment attendance at a Community Dental Service clinic

P. A. Fee, A. M. Hargan

Dentistry

Research output: Contribution to journal › Article › peer-review

4 Citations (Scopus)

Abstract

This paper first describes the action taken to quantify the problem of high rates of failed appointments at a Community Dental Service clinic in Lanarkshire, Scotland. Then describes an intervention to implement and evaluate a potential solution of reminder telephone calls to patients. The paper illustrates the dental public health competencies of: evaluation of dental health services, and of managing resources and time.

Original language	English
Pages (from-to)	239-241
Number of pages	3
Journal	Community Dental Health
Volume	33
Issue number	4
DOIs	https://doi.org/10.1922/CDH_3916Fee03
Publication status	Published - Dec 2016

Keywords

Appointments and Schedules
Humans
Patient Compliance
Reminder Systems
Retrospective Studies
Scotland
Telephone

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1922/CDH_3916Fee03

Cite this

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title = "An intervention study to assess the effectiveness of a reminder telephone call in improving patient appointment attendance at a Community Dental Service clinic",

abstract = "This paper first describes the action taken to quantify the problem of high rates of failed appointments at a Community Dental Service clinic in Lanarkshire, Scotland. Then describes an intervention to implement and evaluate a potential solution of reminder telephone calls to patients. The paper illustrates the dental public health competencies of: evaluation of dental health services, and of managing resources and time.",

keywords = "Appointments and Schedules, Humans, Patient Compliance, Reminder Systems, Retrospective Studies, Scotland, Telephone",

author = "Fee, \{P. A.\} and Hargan, \{A. M.\}",

note = "Copyright{\textcopyright} 2016 Dennis Barber Ltd.",

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N2 - This paper first describes the action taken to quantify the problem of high rates of failed appointments at a Community Dental Service clinic in Lanarkshire, Scotland. Then describes an intervention to implement and evaluate a potential solution of reminder telephone calls to patients. The paper illustrates the dental public health competencies of: evaluation of dental health services, and of managing resources and time.

AB - This paper first describes the action taken to quantify the problem of high rates of failed appointments at a Community Dental Service clinic in Lanarkshire, Scotland. Then describes an intervention to implement and evaluate a potential solution of reminder telephone calls to patients. The paper illustrates the dental public health competencies of: evaluation of dental health services, and of managing resources and time.

KW - Appointments and Schedules

KW - Humans

KW - Patient Compliance

KW - Reminder Systems

KW - Retrospective Studies

KW - Scotland

KW - Telephone

U2 - 10.1922/CDH_3916Fee03

DO - 10.1922/CDH_3916Fee03

M3 - Article

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SN - 0265-539X

VL - 33

SP - 239

EP - 241

JO - Community Dental Health

JF - Community Dental Health

IS - 4

ER -

An intervention study to assess the effectiveness of a reminder telephone call in improving patient appointment attendance at a Community Dental Service clinic

Abstract

Keywords

UN SDGs

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