Approaches to web search and navigation for older computer novices

Anna Dickinson, Michael J. Smith, John L. Arnott, Alan F. Newell, Robin L. Hill

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    25 Citations (Scopus)


    A proof of concept web search and navigation system was developed for older people for whom the Internet is seen as an alien territory. A joint industry/academia team deployed User Sensitive Inclusive Design principles, focusing on the usability of the interface for this user group. The search and navigation system that was developed was significantly preferred by the user group to that provided by a standard commercial (Internet Service Provider) system; it scored highly for ease of use and the participants reported increased confidence in their ability to master the Internet. Recorded quantitative measures showed fewer task errors. The outcome of the development was a successful "proof of concept" search and navigation system for older novice computer users together with approaches to design and development for those who wish to design for this user group.
    Original languageEnglish
    Title of host publicationCHI '07 Proceedings of the SIGCHI conference on Human factors in computing systems
    Place of PublicationNew York
    PublisherAssociation for Computing Machinery
    Number of pages10
    ISBN (Print)9781595935939
    Publication statusPublished - 2007
    EventCHI 2007 Conference on Human Factors in Computing Systems - San Jose, California, United States
    Duration: 28 Apr 20073 May 2007


    ConferenceCHI 2007 Conference on Human Factors in Computing Systems
    Abbreviated titleCHI 2007
    Country/TerritoryUnited States
    CitySan Jose, California
    Internet address


    • Human factors
    • Older people
    • Web browser
    • Web search
    • Usability
    • Accessibility
    • Web portal
    • Interface layering


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