Approaches to web search and navigation for older computer novices

Anna Dickinson; Michael J. Smith; John L. Arnott; Alan F. Newell; Robin L. Hill

doi:10.1145/1240624.1240670

Approaches to web search and navigation for older computer novices

Anna Dickinson, Michael J. Smith, John L. Arnott, Alan F. Newell, Robin L. Hill

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

26 Citations (Scopus)

Abstract

A proof of concept web search and navigation system was developed for older people for whom the Internet is seen as an alien territory. A joint industry/academia team deployed User Sensitive Inclusive Design principles, focusing on the usability of the interface for this user group. The search and navigation system that was developed was significantly preferred by the user group to that provided by a standard commercial (Internet Service Provider) system; it scored highly for ease of use and the participants reported increased confidence in their ability to master the Internet. Recorded quantitative measures showed fewer task errors. The outcome of the development was a successful "proof of concept" search and navigation system for older novice computer users together with approaches to design and development for those who wish to design for this user group.

Original language	English
Title of host publication	CHI '07 Proceedings of the SIGCHI conference on Human factors in computing systems
Place of Publication	New York
Publisher	Association for Computing Machinery
Pages	281-290
Number of pages	10
ISBN (Print)	9781595935939
DOIs	https://doi.org/10.1145/1240624.1240670
Publication status	Published - 2007
Event	CHI 2007 Conference on Human Factors in Computing Systems - San Jose, California, United States Duration: 28 Apr 2007 → 3 May 2007 http://www.chi2007.org/

Conference

Conference	CHI 2007 Conference on Human Factors in Computing Systems
Abbreviated title	CHI 2007
Country/Territory	United States
City	San Jose, California
Period	28/04/07 → 3/05/07
Internet address	http://www.chi2007.org/

Keywords

Human factors
Older people
Web browser
Web search
Usability
Accessibility
Web portal
Interface layering

Access to Document

10.1145/1240624.1240670

Cite this

@inproceedings{4e05cdd336144e21a93ed03c950c2afc,

title = "Approaches to web search and navigation for older computer novices",

abstract = "A proof of concept web search and navigation system was developed for older people for whom the Internet is seen as an alien territory. A joint industry/academia team deployed User Sensitive Inclusive Design principles, focusing on the usability of the interface for this user group. The search and navigation system that was developed was significantly preferred by the user group to that provided by a standard commercial (Internet Service Provider) system; it scored highly for ease of use and the participants reported increased confidence in their ability to master the Internet. Recorded quantitative measures showed fewer task errors. The outcome of the development was a successful {"}proof of concept{"} search and navigation system for older novice computer users together with approaches to design and development for those who wish to design for this user group.",

keywords = "Human factors, Older people, Web browser, Web search, Usability, Accessibility, Web portal, Interface layering",

author = "Anna Dickinson and Smith, {Michael J.} and Arnott, {John L.} and Newell, {Alan F.} and Hill, {Robin L.}",

year = "2007",

doi = "10.1145/1240624.1240670",

language = "English",

isbn = "9781595935939",

pages = "281--290",

booktitle = "CHI '07 Proceedings of the SIGCHI conference on Human factors in computing systems",

publisher = "Association for Computing Machinery",

note = "CHI 2007 Conference on Human Factors in Computing Systems, CHI 2007 ; Conference date: 28-04-2007 Through 03-05-2007",

url = "http://www.chi2007.org/",

}

Dickinson, A, Smith, MJ, Arnott, JL, Newell, AF & Hill, RL 2007, Approaches to web search and navigation for older computer novices. in CHI '07 Proceedings of the SIGCHI conference on Human factors in computing systems. Association for Computing Machinery, New York, pp. 281-290, CHI 2007 Conference on Human Factors in Computing Systems, San Jose, California, United States, 28/04/07. https://doi.org/10.1145/1240624.1240670

TY - GEN

T1 - Approaches to web search and navigation for older computer novices

AU - Dickinson, Anna

AU - Smith, Michael J.

AU - Arnott, John L.

AU - Newell, Alan F.

AU - Hill, Robin L.

PY - 2007

Y1 - 2007

N2 - A proof of concept web search and navigation system was developed for older people for whom the Internet is seen as an alien territory. A joint industry/academia team deployed User Sensitive Inclusive Design principles, focusing on the usability of the interface for this user group. The search and navigation system that was developed was significantly preferred by the user group to that provided by a standard commercial (Internet Service Provider) system; it scored highly for ease of use and the participants reported increased confidence in their ability to master the Internet. Recorded quantitative measures showed fewer task errors. The outcome of the development was a successful "proof of concept" search and navigation system for older novice computer users together with approaches to design and development for those who wish to design for this user group.

AB - A proof of concept web search and navigation system was developed for older people for whom the Internet is seen as an alien territory. A joint industry/academia team deployed User Sensitive Inclusive Design principles, focusing on the usability of the interface for this user group. The search and navigation system that was developed was significantly preferred by the user group to that provided by a standard commercial (Internet Service Provider) system; it scored highly for ease of use and the participants reported increased confidence in their ability to master the Internet. Recorded quantitative measures showed fewer task errors. The outcome of the development was a successful "proof of concept" search and navigation system for older novice computer users together with approaches to design and development for those who wish to design for this user group.

KW - Human factors

KW - Older people

KW - Web browser

KW - Web search

KW - Usability

KW - Accessibility

KW - Web portal

KW - Interface layering

UR - http://www.scopus.com/inward/record.url?scp=35348855144&partnerID=8YFLogxK

U2 - 10.1145/1240624.1240670

DO - 10.1145/1240624.1240670

M3 - Conference contribution

SN - 9781595935939

SP - 281

EP - 290

BT - CHI '07 Proceedings of the SIGCHI conference on Human factors in computing systems

PB - Association for Computing Machinery

CY - New York

T2 - CHI 2007 Conference on Human Factors in Computing Systems

Y2 - 28 April 2007 through 3 May 2007

ER -

Approaches to web search and navigation for older computer novices

Abstract

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Keywords

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