Purpose: In developing countries there is a growing recognition that co-production offers more cost effective and responsive service delivery options in low income areas. The purpose of this paper is to explore the way co-production initiatives are managed in developing country, Pakistan.
Design/methodology/approach: A qualitative comparative case study design is used. Data are collected through 25 semi-structured interviews and document analysis and applies institutional analysis and development framework for analysis.
Findings: The study suggests that challenges to co-production are more than a managerial problem which require a different set of capabilities on the part of the actors in order to achieve anticipated goals in the joint production of services. Co-production initiatives require formal structures and processes to involve the local community and third sector to work with the public sector as effective partners. Political and bureaucratic commitment in regional and local government and community willingness to engage act as a catalyst for the successful management of co-production.
Originality/value: The study extends understanding of what makes co-production work, a less researched area on co-production, drawing on a comparative analysis of two different institutional arrangements of co-production.