Comparing Command Construction in Native and Non-Native Speaker IPA Interaction through Conversation Analysis

Yunhan Wu, Martin Porcheron, Philip R. Doyle, Justin Edwards, Daniel Rough, Orla Cooney, Anna Bleakley, Leigh Clark, Benjamin R. Cowan

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Intelligent Personal Assistants (IPAs) are limited in the languages they support, meaning many people are left to interact using a non-native language. Yet, we know little about how people interact with IPAs in this way. Through a conversation analysis (CA) perspective, we examine native (L1) and non-native (L2) English speaker interactions with Google Assistant, comparing how both user groups produce IPA commands. Our work shows that L1 and L2 speakers similarly used pauses, partial or complete repetition, and hyper-Articulation when constructing commands. However, L2 speakers tended to experience issues in lexical access, syntactic construction and pronunciation, resulting in the use of code-mixing, increased pause lengths and off-Task rehearsal to help generate commands. We consider reasons for such effects, whilst exploring ways to design IPA interaction to ensure it is sensitive to L2 challenges in command production.

Original languageEnglish
Title of host publicationCUI '22
Subtitle of host publicationProceedings of the 4th International Conference on Conversational User Interfaces
EditorsMartin Halvey, Mary Ellen Foster, Jeff Dalton
Place of PublicationNew York
PublisherAssociation for Computing Machinery (ACM)
Number of pages12
ISBN (Electronic)9781450397391
DOIs
Publication statusPublished - 15 Sep 2022
Event4th International Conference on Conversational User Interfaces, CUI 2022 - Glasgow, United Kingdom
Duration: 26 Jul 202228 Jul 2022

Publication series

NameACM International Conference Proceeding Series

Conference

Conference4th International Conference on Conversational User Interfaces, CUI 2022
Country/TerritoryUnited Kingdom
CityGlasgow
Period26/07/2228/07/22

Keywords

  • Intelligent personal assistants
  • Non-native speakers
  • Speech interface
  • Voice user interface

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