Connecting with online learners: case studies from a Scottish university

The provision of a learning environment in which all students feel valued, have a sense of belonging and are able to be successful learners, is not a challenge particular to online learning; however there are differing challenges in providing these online. This chapter explores how students are supported to feel a sense of connection with, and are welcomed to, the university within an online environment, alongside consideration of what constitutes effective practice.

It is important that the online learning environment and experience give all learners the opportunity to feel welcome and included and to own their learning experience. The framework used for the analysis includes theories of connectivism and relatedness. Three case studies from a Scottish university are used to demonstrate how online distance program development can achieve connectivism and relatedness and hence provide a successful learning environment. Using a framework of connectivism and relatedness, the three case studies illustrate how online technologies have been used to build a supportive learning environment for learners on different programs, these being an access course, a childhood practice program and a teacher education program. This chapter draws on the variety of experience and perspectives in the author team, to offer a broad exploration of issues around creating a sense of belonging and a welcoming online learning environment. Conclusions are drawn regarding key factors to be considered for successful online learning design.