Creating positive emotional customer experience in luxury hotels

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English
Title of host publication	SERVSIG CONFERENCE PROCEEDINGS 2018 PARIS
Subtitle of host publication	Opportunities for Services in a Challenging World
Pages	72-75
ISBN (Electronic)	9782951660632
Publication status	Published - 2018
Event	American Marketing Association Service Special Interest Group - IÉSEG School of Management, Paris, France Duration: 14 Jun 2018 → 16 Jun 2018

Conference	American Marketing Association Service Special Interest Group
Abbreviated title	SERVSIG
Country/Territory	France
City	Paris
Period	14/06/18 → 16/06/18

Keywords

@inproceedings{6a5e1603981b4585a82036fed9d18b53,

title = "Creating positive emotional customer experience in luxury hotels",

keywords = "Customer emotional experience, luxury hotel, co-creation, Appraisal",

author = "Szu-Hsin Wu and Yuhui Gao",

year = "2018",

language = "English",

isbn = "9782951660632",

pages = "72--75",

booktitle = "SERVSIG CONFERENCE PROCEEDINGS 2018 PARIS",

note = "American Marketing Association Service Special Interest Group , SERVSIG ; Conference date: 14-06-2018 Through 16-06-2018",

}

TY - GEN

T1 - Creating positive emotional customer experience in luxury hotels

AU - Wu, Szu-Hsin

AU - Gao, Yuhui

PY - 2018

Y1 - 2018

KW - Customer emotional experience

KW - luxury hotel

KW - co-creation

KW - Appraisal

UR - https://www.servsig.org/wordpress/2017/08/servsig-2018-in-paris/

M3 - Conference contribution

SN - 9782951660632

SP - 72

EP - 75

BT - SERVSIG CONFERENCE PROCEEDINGS 2018 PARIS

T2 - American Marketing Association Service Special Interest Group

Y2 - 14 June 2018 through 16 June 2018

ER -