CUI@IUI: Theoretical and methodological challenges in intelligent conversational user interface interactions

Philip R. Doyle, Daniel John Rough, Justin Edwards, Benjamin R. Cowan, Leigh Clark, Martin Porcheron, Stephan Schlögl, Mariá Inés Torres, Cosmin Munteanu, Christine Murad, Jaisie Sin, Minha Lee, Matthew Peter Aylett, Heloisa Candello

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This workshop aims to bring together the Intelligent User Interface (IUI) and Conversational User Interface (CUI) communities to understand the theoretical and methodological challenges in designing, deploying and evaluating CUIs. CUIs have continued to prosper with the increased use and technological developments in both text-based chatbots and speech-based systems. However, challenges remain in creating established theoretical and methodological approaches for CUIs, and how these can be used with recent engineering advances. These include assessing the impact of interface design on user behaviours and perceptions, developing design guidelines, understanding the role of personalisation and issues of ethics and privacy. Our half-day multidisciplinary workshop brings together researchers and practitioners from the IUI and CUI communities in academia and industry. We aim to (1) identify and map out key focus areas and research challenges to address these critical theoretical and methodological gaps and (2) foster strong relationships between disciplines within and related to Artificial Intelligence (AI) and Human-Computer Interaction (HCI).

Original languageEnglish
Title of host publicationIUI '21
Subtitle of host publication26th International Conference on Intelligent User Interfaces
Place of PublicationNew York
PublisherAssociation for Computing Machinery (ACM)
Pages12-14
Number of pages3
ISBN (Electronic)9781450380188
DOIs
Publication statusPublished - 14 Apr 2021
Event26th International Conference on Intelligent User Interfaces: Where HCI Meets AI, IUI 2021 - Virtual, Online, United States
Duration: 14 Apr 202117 Apr 2021

Conference

Conference26th International Conference on Intelligent User Interfaces: Where HCI Meets AI, IUI 2021
CountryUnited States
CityVirtual, Online
Period14/04/2117/04/21

Keywords

  • Human-centered computing
  • Natural language interfaces

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