Design for older and disabled people - where do we go from here?

The significant changes in the social, legal, demographic, and economic landscape over the past 10–15 years present enormous opportunities for the human–computer interface design community. These changes will have a significant impact on the design and development of systems for older and disabled people. This paper brings together a number of proposals to improve both specialist and mainstream design methods in the field as a contribution to the debate about design for older and disabled people and the concept of universal usability.