Designing a portal for older users: a case study of an industrial/academic collaboration

Alan Newell, Anna Dickinson, Mick J. Smith, Peter Gregor

    Research output: Contribution to journalArticle

    62 Citations (Scopus)

    Abstract

    A multidisciplinary team from industry, government, and academia developed prototype email, Web search, and navigation systems for users over 60 years old who were inexperienced in using computers and had never used the Internet. The academics encountered problems in persuading other team members of the specific challenges of designing for and working with older people. A number of ways of overcoming such challenges were implemented, and the final “radically simple” systems evaluated by a team of older people. The collaboration highlighted the conflicting pressures of the commercial world and the time and patience needed to design for older users.
    Original languageEnglish
    Pages (from-to)347-375
    Number of pages29
    JournalACM Transactions on Computer-Human Interaction
    Volume13
    Issue number3
    DOIs
    Publication statusPublished - 2006

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