Abstract
Information technology has been widely promoted in the healthcare sector to improve current practice and patient safety. However, end users are seldom involved extensively in the design and development of healthcare systems, with lip service often paid to the idea of true user involvement. In this case study the impact of sustained authentic user participation was explored using an interdisciplinary team, consisting of experts both in interaction and healthcare design and consultant anaesthetists, nurses, and pharmacists, to create an electronic prescribing and administration system. This paper details the interface that was created and provides examples of the way in which the design C evolved in response to the sustained authentic user participation methods. The working prototype both reduced the opportunity for user error and was preferred by its users to the existing manual system.
Original language | English |
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Title of host publication | Human-Computer Interaction - Interact 2009, Pt II, Proceedings |
Editors | T Gross, J Gulliksen, P Kotze, L Oestreicher, P Palanque, RO Prates, M Winckler |
Place of Publication | Berlin |
Publisher | Springer |
Pages | 718-730 |
Number of pages | 13 |
ISBN (Print) | 9783642036576 |
DOIs | |
Publication status | Published - 2009 |
Event | 12th IFIP International Conference on Human-Computer Interaction - Uppsala, Sweden Duration: 24 Aug 2009 → 28 Aug 2009 |
Conference
Conference | 12th IFIP International Conference on Human-Computer Interaction |
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Abbreviated title | INTERACT 2009 |
Country/Territory | Sweden |
City | Uppsala |
Period | 24/08/09 → 28/08/09 |
Keywords
- Healthcare
- user engagement
- participatory design
- MEDICATION ERRORS
- ORDER ENTRY
- UNINTENDED CONSEQUENCES
- INFORMATION-TECHNOLOGY