Designing a safer interactive healthcare system - The impact of authentic user participation

Kathryn L. Went, Peter Gregor, Ian W. Ricketts

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    Information technology has been widely promoted in the healthcare sector to improve current practice and patient safety. However, end users are seldom involved extensively in the design and development of healthcare systems, with lip service often paid to the idea of true user involvement. In this case study the impact of sustained authentic user participation was explored using an interdisciplinary team, consisting of experts both in interaction and healthcare design and consultant anaesthetists, nurses, and pharmacists, to create an electronic prescribing and administration system. This paper details the interface that was created and provides examples of the way in which the design C evolved in response to the sustained authentic user participation methods. The working prototype both reduced the opportunity for user error and was preferred by its users to the existing manual system.

    Original languageEnglish
    Title of host publicationHuman-Computer Interaction - Interact 2009, Pt II, Proceedings
    EditorsT Gross, J Gulliksen, P Kotze, L Oestreicher, P Palanque, RO Prates, M Winckler
    Place of PublicationBerlin
    PublisherSpringer
    Pages718-730
    Number of pages13
    ISBN (Print)9783642036576
    DOIs
    Publication statusPublished - 2009
    Event12th IFIP International Conference on Human-Computer Interaction - Uppsala, Sweden
    Duration: 24 Aug 200928 Aug 2009

    Conference

    Conference12th IFIP International Conference on Human-Computer Interaction
    Abbreviated titleINTERACT 2009
    CountrySweden
    CityUppsala
    Period24/08/0928/08/09

    Keywords

    • Healthcare
    • user engagement
    • participatory design
    • MEDICATION ERRORS
    • ORDER ENTRY
    • UNINTENDED CONSEQUENCES
    • INFORMATION-TECHNOLOGY

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