Developing Accessible Services: Understanding Current Knowledge and Areas for Future Support

Michael Crabb, Michael Heron, Rhianne Jones, Mike Armstrong, Hayley Reid, Amy Wilson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

When creating digital artefacts, it is important to ensure that the product being made is accessible to as much of the population as is possible. Many guidelines and supporting tools exist to assist reaching this goal. However, little is known about developers’ understanding of accessible practice and the methods that are used to implement this. We present findings from an accessibility design workshop that was carried out with a mixture of 197 developers and digital technology students. We discuss perceptions of accessibility, techniques that are used when designing accessible products, and what areas of accessibility development participants believed were important. We show that there are gaps in the knowledge needed to develop accessible products despite the effort to promote accessible design. Our participants are themselves aware of where these gaps are and have suggested a number of areas where tools, techniques and guidance would improve their practice.
Original languageEnglish
Title of host publicationCHI Conference on Human Factors in Computing Systems (CHI 2019)
DOIs
Publication statusPublished - 4 May 2019
EventCHI 2019: Weaving the Threads of CHI - Glasgow, United Kingdom
Duration: 4 May 20199 May 2019
https://chi2019.acm.org/

Conference

ConferenceCHI 2019
CountryUnited Kingdom
CityGlasgow
Period4/05/199/05/19
Internet address

Fingerprint

Students

Keywords

  • Accessibility
  • digital accessibility
  • web accessibility

Cite this

Crabb, M., Heron, M., Jones, R., Armstrong, M., Reid, H., & Wilson, A. (2019). Developing Accessible Services: Understanding Current Knowledge and Areas for Future Support. In CHI Conference on Human Factors in Computing Systems (CHI 2019) https://doi.org/10.1145/3290605.3300446
Crabb, Michael ; Heron, Michael ; Jones, Rhianne ; Armstrong, Mike ; Reid, Hayley ; Wilson, Amy. / Developing Accessible Services : Understanding Current Knowledge and Areas for Future Support. CHI Conference on Human Factors in Computing Systems (CHI 2019). 2019.
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Crabb, M, Heron, M, Jones, R, Armstrong, M, Reid, H & Wilson, A 2019, Developing Accessible Services: Understanding Current Knowledge and Areas for Future Support. in CHI Conference on Human Factors in Computing Systems (CHI 2019). CHI 2019, Glasgow, United Kingdom, 4/05/19. https://doi.org/10.1145/3290605.3300446

Developing Accessible Services : Understanding Current Knowledge and Areas for Future Support. / Crabb, Michael; Heron, Michael; Jones, Rhianne; Armstrong, Mike; Reid, Hayley; Wilson, Amy.

CHI Conference on Human Factors in Computing Systems (CHI 2019). 2019.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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AB - When creating digital artefacts, it is important to ensure that the product being made is accessible to as much of the population as is possible. Many guidelines and supporting tools exist to assist reaching this goal. However, little is known about developers’ understanding of accessible practice and the methods that are used to implement this. We present findings from an accessibility design workshop that was carried out with a mixture of 197 developers and digital technology students. We discuss perceptions of accessibility, techniques that are used when designing accessible products, and what areas of accessibility development participants believed were important. We show that there are gaps in the knowledge needed to develop accessible products despite the effort to promote accessible design. Our participants are themselves aware of where these gaps are and have suggested a number of areas where tools, techniques and guidance would improve their practice.

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Crabb M, Heron M, Jones R, Armstrong M, Reid H, Wilson A. Developing Accessible Services: Understanding Current Knowledge and Areas for Future Support. In CHI Conference on Human Factors in Computing Systems (CHI 2019). 2019 https://doi.org/10.1145/3290605.3300446