Developing Accessible Services: Understanding Current Knowledge and Areas for Future Support

Michael Crabb, Michael Heron, Rhianne Jones, Mike Armstrong, Hayley Reid, Amy Wilson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

32 Citations (Scopus)
497 Downloads (Pure)


When creating digital artefacts, it is important to ensure that the product being made is accessible to as much of the population as is possible. Many guidelines and supporting tools exist to assist reaching this goal. However, little is known about developers’ understanding of accessible practice and the methods that are used to implement this. We present findings from an accessibility design workshop that was carried out with a mixture of 197 developers and digital technology students. We discuss perceptions of accessibility, techniques that are used when designing accessible products, and what areas of accessibility development participants believed were important. We show that there are gaps in the knowledge needed to develop accessible products despite the effort to promote accessible design. Our participants are themselves aware of where these gaps are and have suggested a number of areas where tools, techniques and guidance would improve their practice.
Original languageEnglish
Title of host publicationCHI '19
Subtitle of host publicationProceedings of the 2019 CHI Conference on Human Factors in Computing Systems
Place of PublicationNew York
PublisherAssociation for Computing Machinery
Number of pages12
ISBN (Electronic)9781450359702
Publication statusPublished - 2 May 2019
EventCHI 2019: Weaving the Threads of CHI - Glasgow, United Kingdom
Duration: 4 May 20199 May 2019


ConferenceCHI 2019
Country/TerritoryUnited Kingdom
Internet address


  • Accessibility
  • Digital accessibility
  • Web accessibility

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software


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