Developing countries; developing experiences: approaches to accessibility for the real world

The need for developing countries to consider appropriate strategies for enhancing access to networked resources by disabled people provides an opportunity to assess the merits and limitations of the approaches which have been taken in western countries. This paper reviews the limitations of dependence on a constrained technical definition of accessibility, and builds on previous work which developed a holistic approach to Web accessibility and a generic model to assist policy makers in understanding the complexities of addressing Web accessibility. We explore how such approaches can be deployed by practitioners and developers with responsibilities for the deployment of Web services within the context of limited resources, flawed technologies, conflicting priorities and debates within disability studies on the nature of disability. A pragmatic framework is presented which supports promotion of digital accessibility within a wider social inclusion context. It learns from past difficulties and aims to assist policy makers and practitioners across the world in decision-making when seeking to deploy accessible Web-based services within the context of limited resources, conflicting priorities and the limitations of technical accessibility guidelines.