Digital inclusion: improving social security service delivery

Morten Meyerhoff Nielsen; Lucille Tetley-Brown; Raúl Ruggia Frick; Nathalie De Wulf

Digital inclusion: improving social security service delivery

Morten Meyerhoff Nielsen, Lucille Tetley-Brown, Raúl Ruggia Frick, Nathalie De Wulf

Leverhulme Research Centre for Forensic Science

Research output: Book/Report › Other report

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Abstract

A digital transformation of society, including the public sector and social security, is underway. This trend has been accelerated further by the global COVID-19 pandemic. The digital transformation of service production and delivery entails the application of both new technologies and new concepts, alongside new ways of organising and producing value. Despite increased opportunities, the access to and use of digital infrastructure and tools is increasingly uneven. The COVID-19 pandemic has accelerated the pace of change and cemented existing divides. Globally, there is, therefore, a collective responsibility to maximise the positive impacts of digital transformation whilst managing, and minimising, the negative ones. [more available on the PDF]

Original language	English
Place of Publication	Geneva
Publisher	International Social Security Association
Number of pages	61
Publication status	Published - Jul 2022

Publication series

Name	UNU-EGOV Reports
Publisher	International Social Security Association

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Final published version (English version)Final published version, 1.48 MBLicence: CC BY-NC-ND
Final published version (French version)Final published version, 1.41 MBLicence: CC BY-NC-ND
Final published version (German version)Final published version, 1.23 MBLicence: CC BY-NC-ND
Final published version (Spanish version)Final published version, 1.31 MBLicence: CC BY-NC-ND

https://collections.unu.edu/view/UNU:8911#viewMetadataLicence: CC BY-NC-ND

Cite this

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title = "Digital inclusion: improving social security service delivery",

abstract = "A digital transformation of society, including the public sector and social security, is underway. This trend has been accelerated further by the global COVID-19 pandemic. The digital transformation of service production and delivery entails the application of both new technologies and new concepts, alongside new ways of organising and producing value. Despite increased opportunities, the access to and use of digital infrastructure and tools is increasingly uneven. The COVID-19 pandemic has accelerated the pace of change and cemented existing divides. Globally, there is, therefore, a collective responsibility to maximise the positive impacts of digital transformation whilst managing, and minimising, the negative ones. [more available on the PDF]",

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series = "UNU-EGOV Reports",

publisher = "International Social Security Association",

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TY - BOOK

T1 - Digital inclusion

T2 - improving social security service delivery

AU - Meyerhoff Nielsen, Morten

AU - Tetley-Brown, Lucille

AU - Ruggia Frick, Raúl

AU - De Wulf, Nathalie

PY - 2022/7

Y1 - 2022/7

N2 - A digital transformation of society, including the public sector and social security, is underway. This trend has been accelerated further by the global COVID-19 pandemic. The digital transformation of service production and delivery entails the application of both new technologies and new concepts, alongside new ways of organising and producing value. Despite increased opportunities, the access to and use of digital infrastructure and tools is increasingly uneven. The COVID-19 pandemic has accelerated the pace of change and cemented existing divides. Globally, there is, therefore, a collective responsibility to maximise the positive impacts of digital transformation whilst managing, and minimising, the negative ones. [more available on the PDF]

AB - A digital transformation of society, including the public sector and social security, is underway. This trend has been accelerated further by the global COVID-19 pandemic. The digital transformation of service production and delivery entails the application of both new technologies and new concepts, alongside new ways of organising and producing value. Despite increased opportunities, the access to and use of digital infrastructure and tools is increasingly uneven. The COVID-19 pandemic has accelerated the pace of change and cemented existing divides. Globally, there is, therefore, a collective responsibility to maximise the positive impacts of digital transformation whilst managing, and minimising, the negative ones. [more available on the PDF]

M3 - Other report

T3 - UNU-EGOV Reports

BT - Digital inclusion

PB - International Social Security Association

CY - Geneva

ER -

Digital inclusion: improving social security service delivery

Abstract

Publication series

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