Do Social Media Enhance Constructive Employee Voice All of the Time or Just Some of the Time?

Graeme Martin (Lead / Corresponding author), Emma Parry (Lead / Corresponding author), Paul Flowers

    Research output: Contribution to journalArticle

    8 Citations (Scopus)
    257 Downloads (Pure)

    Abstract

    Social media are becoming widely adopted by organizations to encourage collaboration and communication. We seek to understand how social media can enhance employee voice and employees’ willingness to engage in constructive dialogue with both colleagues and managers. By drawing on literature on employee voice, signalling theory and personal control to analyse qualitative data from research into three strategic business units in a major global telecommunications corporation, we find: (1) employee perceptions of personal control and autonomy influence whether and how employees’ exercise voice through social media; (2) these perceptions vary according to different organizational/field-level contexts evident in the corporation.
    Original languageEnglish
    JournalHuman Resource Management Journal
    Early online date14 Jul 2015
    DOIs
    Publication statusPublished - 2015

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    Social media
    Employee voice
    Personal control
    Employees
    Employee perceptions
    Autonomy
    Managers
    Strategic business units
    Signaling theory
    Communication
    Organizational field
    Willingness
    Telecommunications
    Qualitative data
    Exercise

    Cite this

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    Do Social Media Enhance Constructive Employee Voice All of the Time or Just Some of the Time? / Martin, Graeme (Lead / Corresponding author); Parry, Emma (Lead / Corresponding author); Flowers, Paul.

    In: Human Resource Management Journal, 2015.

    Research output: Contribution to journalArticle

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