Don't Believe The Hype!: White Lies of Conversational User Interface Creation Tools

Daniel J. Rough; Benjamin R. Cowan

doi:10.1145/3405755.3406140

Don't Believe The Hype! White Lies of Conversational User Interface Creation Tools

Daniel J. Rough, Benjamin R. Cowan

Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Abstract

Following the initial hype and high expectations of conversational user interfaces (CUIs), a number of creation tools have emerged to simplify development of these complex systems. These have the potential to democratise and expand application development to those without programming skills. However, while such tools allow end-user developers to build language understanding and dialog management capability into a CUI application, actually fulfilling or executing an action still requires programmatic API integration. In this paper, we look at how CUI builders that claim to be "no code required" struggle to yield more than toy examples, with an aim to provoke the community to develop better tools for CUI creation.

Original language	English
Title of host publication	CUI '20
Subtitle of host publication	Proceedings of the 2nd Conference on Conversational User Interfaces
Publisher	Association for Computing Machinery (ACM)
Pages	1-3
Number of pages	3
ISBN (Electronic)	9781450375443
DOIs	https://doi.org/10.1145/3405755.3406140
Publication status	Published - 22 Jul 2020
Event	CUI '20: 2nd Conference on Conversational User Interfaces - Bilbao, Spain Duration: 22 Jul 2020 → 24 Jul 2020 https://cui2020.com/

Conference

Conference	CUI '20
Country	Spain
City	Bilbao
Period	22/07/20 → 24/07/20
Internet address	https://cui2020.com/

Keywords

conversational user interfaces
chatbots
end-user programming

Access to Document

10.1145/3405755.3406140

Final Published VersionFinal published version, 431 KB

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Cite this

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title = "Don't Believe The Hype!: White Lies of Conversational User Interface Creation Tools",

abstract = "Following the initial hype and high expectations of conversational user interfaces (CUIs), a number of creation tools have emerged to simplify development of these complex systems. These have the potential to democratise and expand application development to those without programming skills. However, while such tools allow end-user developers to build language understanding and dialog management capability into a CUI application, actually fulfilling or executing an action still requires programmatic API integration. In this paper, we look at how CUI builders that claim to be {"}no code required{"} struggle to yield more than toy examples, with an aim to provoke the community to develop better tools for CUI creation.",

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