Don't Believe The Hype! White Lies of Conversational User Interface Creation Tools

Daniel J. Rough, Benjamin R. Cowan

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)
84 Downloads (Pure)


Following the initial hype and high expectations of conversational user interfaces (CUIs), a number of creation tools have emerged to simplify development of these complex systems. These have the potential to democratise and expand application development to those without programming skills. However, while such tools allow end-user developers to build language understanding and dialog management capability into a CUI application, actually fulfilling or executing an action still requires programmatic API integration. In this paper, we look at how CUI builders that claim to be "no code required" struggle to yield more than toy examples, with an aim to provoke the community to develop better tools for CUI creation.
Original languageEnglish
Title of host publicationCUI '20
Subtitle of host publicationProceedings of the 2nd Conference on Conversational User Interfaces
PublisherAssociation for Computing Machinery (ACM)
Number of pages3
ISBN (Electronic)9781450375443
Publication statusPublished - 22 Jul 2020
EventCUI '20: 2nd Conference on Conversational User Interfaces - Bilbao, Spain
Duration: 22 Jul 202024 Jul 2020

Publication series

NameACM International Conference Proceeding Series


ConferenceCUI '20
Internet address


  • chatbots
  • conversational user interfaces
  • end-user programming

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications


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