Enabling empathy in health and care: design methods and challenges

Anja Thieme; John Vines; Jane Wallace; Rachel Clarke; Petr Slovak; John McCarthy; Michael Massimi; Andrea Grimes Parker

doi:10.1145/2559206.2559237

Enabling empathy in health and care: design methods and challenges

Anja Thieme, John Vines, Jane Wallace, Rachel Clarke, Petr Slovak, John McCarthy, Michael Massimi, Andrea Grimes Parker

Research output: Chapter in Book/Report/Conference proceeding › Chapter

27 Citations (Scopus)

Abstract

The role of empathy has come to prominence in HCI as the community increasingly engages with issues in medical, health and emotionally charged contexts. In such settings empathizing with others is crucial in understanding the experience of living with specific conditions, or in being sensitive to the concerns and emotions of potentially vulnerable participants. Researchers in these areas become implicated in designing new tools and technologies that support empathic relations. This workshop therefore aims to build an interdisciplinary community of researchers, designers and practitioners to share and discuss their work and the challenges they encountered when establishing empathic relationships within health or care contexts. We will work towards developing a richer conceptual and practical understanding of empathic engagement and design methods in this context to support and shape an agenda for future research.

Original language	English
Title of host publication	CHI EA '14 CHI '14 Extended Abstracts on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
Pages	139-142
Number of pages	4
ISBN (Print)	9781450324748
DOIs	https://doi.org/10.1145/2559206.2559237
Publication status	Published - 2014
Event	32nd Annual ACM CHI Conference on Human Factors in Computing Systems - Metro Toronto Convention Centre, Toronto, Canada Duration: 26 Apr 2014 → 1 May 2014 http://chi2014.acm.org/

Conference

Conference	32nd Annual ACM CHI Conference on Human Factors in Computing Systems
Abbreviated title	CHI 2014
Country/Territory	Canada
City	Toronto
Period	26/04/14 → 1/05/14
Internet address	http://chi2014.acm.org/

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10.1145/2559206.2559237

Cite this

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title = "Enabling empathy in health and care: design methods and challenges",

abstract = "The role of empathy has come to prominence in HCI as the community increasingly engages with issues in medical, health and emotionally charged contexts. In such settings empathizing with others is crucial in understanding the experience of living with specific conditions, or in being sensitive to the concerns and emotions of potentially vulnerable participants. Researchers in these areas become implicated in designing new tools and technologies that support empathic relations. This workshop therefore aims to build an interdisciplinary community of researchers, designers and practitioners to share and discuss their work and the challenges they encountered when establishing empathic relationships within health or care contexts. We will work towards developing a richer conceptual and practical understanding of empathic engagement and design methods in this context to support and shape an agenda for future research.",

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Thieme, A, Vines, J, Wallace, J, Clarke, R, Slovak, P, McCarthy, J, Massimi, M & Parker, AG 2014, Enabling empathy in health and care: design methods and challenges. in CHI EA '14 CHI '14 Extended Abstracts on Human Factors in Computing Systems . Association for Computing Machinery, pp. 139-142, 32nd Annual ACM CHI Conference on Human Factors in Computing Systems, Toronto, Canada, 26/04/14. https://doi.org/10.1145/2559206.2559237

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AB - The role of empathy has come to prominence in HCI as the community increasingly engages with issues in medical, health and emotionally charged contexts. In such settings empathizing with others is crucial in understanding the experience of living with specific conditions, or in being sensitive to the concerns and emotions of potentially vulnerable participants. Researchers in these areas become implicated in designing new tools and technologies that support empathic relations. This workshop therefore aims to build an interdisciplinary community of researchers, designers and practitioners to share and discuss their work and the challenges they encountered when establishing empathic relationships within health or care contexts. We will work towards developing a richer conceptual and practical understanding of empathic engagement and design methods in this context to support and shape an agenda for future research.

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ER -

Enabling empathy in health and care: design methods and challenges

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