Examinations of Email Fraud Susceptibility: Perspectives from Academic Research and Industry Practice

Helen Jones (Lead / Corresponding author), John Towse

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

1 Citation (Scopus)

Abstract

The internet provides an ever-expanding, valuable resource for entertainment, communication, and commerce. However, this comes with the simultaneous advancement and sophistication of cyber-attacks, which have serious implications on both a personal and commercial level, as well as within the criminal justice system. Psychologically, such attacks offer an intriguing, under-exploited arena for the understanding of the decision-making processes leading to online fraud victimisation. In this chapter, the authors focus on approaches taken to understand response behaviour surrounding phishing emails. The chapter outlines how approaches from industry and academic research might work together to more effectively understand and potentially tackle the persistent threat of email fraud. In doing this, the authors address: alternative methodological approaches taken to understand susceptibility; key insights drawn from each; how useful these are in working towards preventative security measures; and the usability of each approach. It is hoped that these can contribute to collaborative solutions.
Original languageEnglish
Title of host publicationPsychological and Behavioral Examinations in Cyber Security
EditorsJohn McAlaney, Lara A. Frumkin, Vladlena Benson
Place of PublicationUnited Kingdom
PublisherIGI Global
Chapter5
Pages80-97
Number of pages18
ISBN (Electronic)9781522540540
ISBN (Print)1522540539, 9781522540533
DOIs
Publication statusPublished - 2018

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fraud
examination
response behavior
industry
commerce
entertainment
victimization
decision-making process
justice
threat
Internet
communication
resources

Cite this

Jones, H., & Towse, J. (2018). Examinations of Email Fraud Susceptibility: Perspectives from Academic Research and Industry Practice. In J. McAlaney, L. A. Frumkin, & V. Benson (Eds.), Psychological and Behavioral Examinations in Cyber Security (pp. 80-97). United Kingdom: IGI Global. https://doi.org/10.4018/978-1-5225-4053-3.ch005
Jones, Helen ; Towse, John. / Examinations of Email Fraud Susceptibility : Perspectives from Academic Research and Industry Practice. Psychological and Behavioral Examinations in Cyber Security. editor / John McAlaney ; Lara A. Frumkin ; Vladlena Benson. United Kingdom : IGI Global, 2018. pp. 80-97
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Jones, H & Towse, J 2018, Examinations of Email Fraud Susceptibility: Perspectives from Academic Research and Industry Practice. in J McAlaney, LA Frumkin & V Benson (eds), Psychological and Behavioral Examinations in Cyber Security. IGI Global, United Kingdom, pp. 80-97. https://doi.org/10.4018/978-1-5225-4053-3.ch005

Examinations of Email Fraud Susceptibility : Perspectives from Academic Research and Industry Practice. / Jones, Helen (Lead / Corresponding author); Towse, John.

Psychological and Behavioral Examinations in Cyber Security. ed. / John McAlaney; Lara A. Frumkin; Vladlena Benson. United Kingdom : IGI Global, 2018. p. 80-97.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

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Jones H, Towse J. Examinations of Email Fraud Susceptibility: Perspectives from Academic Research and Industry Practice. In McAlaney J, Frumkin LA, Benson V, editors, Psychological and Behavioral Examinations in Cyber Security. United Kingdom: IGI Global. 2018. p. 80-97 https://doi.org/10.4018/978-1-5225-4053-3.ch005