Exploring Smart Speaker User Experience for People Who Stammer

Anna Bleakley; Daniel Rough; Abi Roper; Stephen Lindsay; Martin Porcheron; Minha Lee; Stuart Alan Nicholson; Benjamin R. Cowan; Leigh Clark

doi:10.1145/3517428.3544823

Exploring Smart Speaker User Experience for People Who Stammer

Anna Bleakley, Daniel Rough, Abi Roper, Stephen Lindsay, Martin Porcheron, Minha Lee, Stuart Alan Nicholson, Benjamin R. Cowan, Leigh Clark

Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

11 Citations (Scopus)

132 Downloads (Pure)

Abstract

Speech-enabled smart speakers are common devices used for numerous tasks in everyday life. While speech-enabled technologies are widespread, using one's voice as a computing modality introduces new accessibility challenges for people with speech disfluencies such as stammering (also known as stuttering). This paper investigates the smart speaker user experiences of people who stammer over three weeks. We conducted diary studies and semi-structured interviews with 11 individuals to identify their daily routines, difficulties with successful interactions, and strategies to overcome these barriers. Our analysis demonstrates key factors such as device location, its affordances, and the structure of commands had a strong impact on user experience. Participants highlighted different linguistic strategies to try and overcome interaction difficulties and discussed the potential of using smart speakers for speech and language therapy. We emphasise the need to further understand the experiences of people who stammer in smart speaker design to increase their accessibility.

Original language	English
Title of host publication	ASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility
Editors	Jon Froehlich, Kristen Shinohara, Stephanie Ludi
Place of Publication	New York
Publisher	Association for Computing Machinery
Pages	1-10
Number of pages	10
ISBN (Electronic)	9781450392587
DOIs	https://doi.org/10.1145/3517428.3544823
Publication status	Published - 22 Oct 2022
Event	24th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2022 - Athens, Greece Duration: 23 Oct 2022 → 26 Oct 2022

Publication series

Name	ASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility

Conference

Conference	24th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2022
Country/Territory	Greece
City	Athens
Period	23/10/22 → 26/10/22

Keywords

accessibility
conversational user interface
inclusivity
speech interface
stammer
stutter
voice interface

ASJC Scopus subject areas

Computer Graphics and Computer-Aided Design
Computer Networks and Communications
Hardware and Architecture
Human-Computer Interaction
Software

Access to Document

10.1145/3517428.3544823

Author Accepted ManuscriptAccepted author manuscript, 504 KB

Cite this

Bleakley, A., Rough, D., Roper, A., Lindsay, S., Porcheron, M., Lee, M., Nicholson, S. A., Cowan, B. R., & Clark, L. (2022). Exploring Smart Speaker User Experience for People Who Stammer. In J. Froehlich, K. Shinohara, & S. Ludi (Eds.), ASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility (pp. 1-10). Article 25 (ASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility). Association for Computing Machinery. https://doi.org/10.1145/3517428.3544823

Bleakley, Anna ; Rough, Daniel ; Roper, Abi et al. / Exploring Smart Speaker User Experience for People Who Stammer. ASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility. editor / Jon Froehlich ; Kristen Shinohara ; Stephanie Ludi. New York : Association for Computing Machinery, 2022. pp. 1-10 (ASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility).

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title = "Exploring Smart Speaker User Experience for People Who Stammer",

abstract = "Speech-enabled smart speakers are common devices used for numerous tasks in everyday life. While speech-enabled technologies are widespread, using one's voice as a computing modality introduces new accessibility challenges for people with speech disfluencies such as stammering (also known as stuttering). This paper investigates the smart speaker user experiences of people who stammer over three weeks. We conducted diary studies and semi-structured interviews with 11 individuals to identify their daily routines, difficulties with successful interactions, and strategies to overcome these barriers. Our analysis demonstrates key factors such as device location, its affordances, and the structure of commands had a strong impact on user experience. Participants highlighted different linguistic strategies to try and overcome interaction difficulties and discussed the potential of using smart speakers for speech and language therapy. We emphasise the need to further understand the experiences of people who stammer in smart speaker design to increase their accessibility.",

keywords = "accessibility, conversational user interface, inclusivity, speech interface, stammer, stutter, voice interface",

author = "Anna Bleakley and Daniel Rough and Abi Roper and Stephen Lindsay and Martin Porcheron and Minha Lee and Nicholson, {Stuart Alan} and Cowan, {Benjamin R.} and Leigh Clark",

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Bleakley, A, Rough, D, Roper, A, Lindsay, S, Porcheron, M, Lee, M, Nicholson, SA, Cowan, BR & Clark, L 2022, Exploring Smart Speaker User Experience for People Who Stammer. in J Froehlich, K Shinohara & S Ludi (eds), ASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility., 25, ASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility, Association for Computing Machinery, New York, pp. 1-10, 24th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2022, Athens, Greece, 23/10/22. https://doi.org/10.1145/3517428.3544823

Exploring Smart Speaker User Experience for People Who Stammer. / Bleakley, Anna; Rough, Daniel; Roper, Abi et al.
ASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility. ed. / Jon Froehlich; Kristen Shinohara; Stephanie Ludi. New York: Association for Computing Machinery, 2022. p. 1-10 25 (ASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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T1 - Exploring Smart Speaker User Experience for People Who Stammer

AU - Bleakley, Anna

AU - Rough, Daniel

AU - Roper, Abi

AU - Lindsay, Stephen

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AU - Nicholson, Stuart Alan

AU - Cowan, Benjamin R.

AU - Clark, Leigh

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AB - Speech-enabled smart speakers are common devices used for numerous tasks in everyday life. While speech-enabled technologies are widespread, using one's voice as a computing modality introduces new accessibility challenges for people with speech disfluencies such as stammering (also known as stuttering). This paper investigates the smart speaker user experiences of people who stammer over three weeks. We conducted diary studies and semi-structured interviews with 11 individuals to identify their daily routines, difficulties with successful interactions, and strategies to overcome these barriers. Our analysis demonstrates key factors such as device location, its affordances, and the structure of commands had a strong impact on user experience. Participants highlighted different linguistic strategies to try and overcome interaction difficulties and discussed the potential of using smart speakers for speech and language therapy. We emphasise the need to further understand the experiences of people who stammer in smart speaker design to increase their accessibility.

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KW - conversational user interface

KW - inclusivity

KW - speech interface

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KW - stutter

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PB - Association for Computing Machinery

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Y2 - 23 October 2022 through 26 October 2022

ER -

Bleakley A, Rough D, Roper A, Lindsay S, Porcheron M, Lee M et al. Exploring Smart Speaker User Experience for People Who Stammer. In Froehlich J, Shinohara K, Ludi S, editors, ASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility. New York: Association for Computing Machinery. 2022. p. 1-10. 25. (ASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility). doi: 10.1145/3517428.3544823

Exploring Smart Speaker User Experience for People Who Stammer

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

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