Exploring Smart Speaker User Experience for People Who Stammer

Anna Bleakley, Daniel Rough, Abi Roper, Stephen Lindsay, Martin Porcheron, Minha Lee, Stuart Alan Nicholson, Benjamin R. Cowan, Leigh Clark

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Speech-enabled smart speakers are common devices used for numerous tasks in everyday life. While speech-enabled technologies are widespread, using one's voice as a computing modality introduces new accessibility challenges for people with speech disfluencies such as stammering (also known as stuttering). This paper investigates the smart speaker user experiences of people who stammer over three weeks. We conducted diary studies and semi-structured interviews with 11 individuals to identify their daily routines, difficulties with successful interactions, and strategies to overcome these barriers. Our analysis demonstrates key factors such as device location, its affordances, and the structure of commands had a strong impact on user experience. Participants highlighted different linguistic strategies to try and overcome interaction difficulties and discussed the potential of using smart speakers for speech and language therapy. We emphasise the need to further understand the experiences of people who stammer in smart speaker design to increase their accessibility.

Original languageEnglish
Title of host publicationASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility
EditorsJon Froehlich, Kristen Shinohara, Stephanie Ludi
Place of PublicationNew York
PublisherAssociation for Computing Machinery
Pages1-10
Number of pages10
ISBN (Electronic)9781450392587
DOIs
Publication statusPublished - 22 Oct 2022
Event24th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2022 - Athens, Greece
Duration: 23 Oct 202226 Oct 2022

Publication series

NameASSETS 2022 - Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility

Conference

Conference24th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2022
Country/TerritoryGreece
CityAthens
Period23/10/2226/10/22

Keywords

  • accessibility
  • conversational user interface
  • inclusivity
  • speech interface
  • stammer
  • stutter
  • voice interface

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