Focussing on extra-ordinary users

Graham Pullin; Alan Newell

doi:10.1007/978-3-540-73279-2_29

Focussing on extra-ordinary users

Graham Pullin, Alan Newell (Lead / Corresponding author)

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

31 Citations (Scopus)

Abstract

"Universal Access" is often focused on modifying main-stream products to respond to the demands of older and disabled people - which implies an extremely wide range of user characteristics. "Accessible" system design can produce systems which may be "accessible" but are in no sense "usable". Many system developers also seem to believe that a consideration of older and disabled people mean the abandonment of exciting and beautiful designs. In contrast, we recommend driving inclusive design from the margins not the centre, and that designers should consider a number of "extra-ordinary users" in depth as individual people, rather than as representatives of an age group and/or disability, and design for their desires, and tastes as well as their needs. This provides a reasonable design brief, and the consideration of extremes acts as an effective provocation within the design process. A number of case studies will illustrate the effectiveness of this approach. Ways in which communication with extreme users can be most effectively conducted are also described.

Original language	English
Title of host publication	Universal Acess in Human Computer Interaction. Coping with Diversity
Subtitle of host publication	th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, Part I
Editors	Constantine Stephanidis
Place of Publication	Berlin
Publisher	Springer
Pages	253-262
Number of pages	10
ISBN (Print)	9783540732785
DOIs	https://doi.org/10.1007/978-3-540-73279-2_29
Publication status	Published - 2007
Event	4th International Conference on Universal Access in Human-Computer Interaction 2007 - Beijing, China Duration: 22 Jul 2007 → 27 Jul 2007 http://www.hci-international.org/index.php?module=conference&CF_op=view&CF_id=5

Publication series

Name	Lecture notes in computer science
Publisher	Springer
Volume	4554

Conference

Conference	4th International Conference on Universal Access in Human-Computer Interaction 2007
Abbreviated title	UAHCI 2007
Country/Territory	China
City	Beijing
Period	22/07/07 → 27/07/07
Other	Held as Part of HCI International 2007
Internet address	http://www.hci-international.org/index.php?module=conference&CF_op=view&CF_id=5

Access to Document

10.1007/978-3-540-73279-2_29

http://library.dundee.ac.uk/F/?func=direct&local_base=DUN01&doc_number=000731605

31 Citations
1 Paper

Focussing on extra-ordinary users
Pullin, G. & Newell, A., 2007.
Research output: Contribution to conference › Paper

2 Participation in conference

4th International Conference on Universal Access in Human-Computer Interaction 2007
Newell, A. (Participant)
22 Jul 2007 → 27 Jul 2007
Activity: Participating in or organising an event types › Participation in conference
4th International Conference on Universal Access in Human-Computer Interaction 2007
Pullin, G. (Participant)
25 Jul 2007
Activity: Participating in or organising an event types › Participation in conference

Cite this

Pullin, G., & Newell, A. (2007). Focussing on extra-ordinary users. In C. Stephanidis (Ed.), Universal Acess in Human Computer Interaction. Coping with Diversity: th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, Part I (pp. 253-262). (Lecture notes in computer science ; Vol. 4554). Springer . https://doi.org/10.1007/978-3-540-73279-2_29

Pullin, Graham ; Newell, Alan. / Focussing on extra-ordinary users. Universal Acess in Human Computer Interaction. Coping with Diversity: th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, Part I. editor / Constantine Stephanidis. Berlin : Springer , 2007. pp. 253-262 (Lecture notes in computer science ).

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title = "Focussing on extra-ordinary users",

abstract = "{"}Universal Access{"} is often focused on modifying main-stream products to respond to the demands of older and disabled people - which implies an extremely wide range of user characteristics. {"}Accessible{"} system design can produce systems which may be {"}accessible{"} but are in no sense {"}usable{"}. Many system developers also seem to believe that a consideration of older and disabled people mean the abandonment of exciting and beautiful designs. In contrast, we recommend driving inclusive design from the margins not the centre, and that designers should consider a number of {"}extra-ordinary users{"} in depth as individual people, rather than as representatives of an age group and/or disability, and design for their desires, and tastes as well as their needs. This provides a reasonable design brief, and the consideration of extremes acts as an effective provocation within the design process. A number of case studies will illustrate the effectiveness of this approach. Ways in which communication with extreme users can be most effectively conducted are also described.",

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note = "4th International Conference on Universal Access in Human-Computer Interaction 2007, UAHCI 2007 ; Conference date: 22-07-2007 Through 27-07-2007",

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Pullin, G & Newell, A 2007, Focussing on extra-ordinary users. in C Stephanidis (ed.), Universal Acess in Human Computer Interaction. Coping with Diversity: th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, Part I. Lecture notes in computer science , vol. 4554, Springer , Berlin, pp. 253-262, 4th International Conference on Universal Access in Human-Computer Interaction 2007, Beijing, China, 22/07/07. https://doi.org/10.1007/978-3-540-73279-2_29

Focussing on extra-ordinary users. / Pullin, Graham ; Newell, Alan (Lead / Corresponding author).
Universal Acess in Human Computer Interaction. Coping with Diversity: th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, Part I. ed. / Constantine Stephanidis. Berlin: Springer , 2007. p. 253-262 (Lecture notes in computer science ; Vol. 4554).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

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AU - Pullin, Graham

AU - Newell, Alan

PY - 2007

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N2 - "Universal Access" is often focused on modifying main-stream products to respond to the demands of older and disabled people - which implies an extremely wide range of user characteristics. "Accessible" system design can produce systems which may be "accessible" but are in no sense "usable". Many system developers also seem to believe that a consideration of older and disabled people mean the abandonment of exciting and beautiful designs. In contrast, we recommend driving inclusive design from the margins not the centre, and that designers should consider a number of "extra-ordinary users" in depth as individual people, rather than as representatives of an age group and/or disability, and design for their desires, and tastes as well as their needs. This provides a reasonable design brief, and the consideration of extremes acts as an effective provocation within the design process. A number of case studies will illustrate the effectiveness of this approach. Ways in which communication with extreme users can be most effectively conducted are also described.

AB - "Universal Access" is often focused on modifying main-stream products to respond to the demands of older and disabled people - which implies an extremely wide range of user characteristics. "Accessible" system design can produce systems which may be "accessible" but are in no sense "usable". Many system developers also seem to believe that a consideration of older and disabled people mean the abandonment of exciting and beautiful designs. In contrast, we recommend driving inclusive design from the margins not the centre, and that designers should consider a number of "extra-ordinary users" in depth as individual people, rather than as representatives of an age group and/or disability, and design for their desires, and tastes as well as their needs. This provides a reasonable design brief, and the consideration of extremes acts as an effective provocation within the design process. A number of case studies will illustrate the effectiveness of this approach. Ways in which communication with extreme users can be most effectively conducted are also described.

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BT - Universal Acess in Human Computer Interaction. Coping with Diversity

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Pullin G , Newell A. Focussing on extra-ordinary users. In Stephanidis C, editor, Universal Acess in Human Computer Interaction. Coping with Diversity: th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, Part I. Berlin: Springer . 2007. p. 253-262. (Lecture notes in computer science ). doi: 10.1007/978-3-540-73279-2_29

Focussing on extra-ordinary users

Abstract

Publication series

Conference

Access to Document

Fingerprint

Research output

Focussing on extra-ordinary users

Activities

4th International Conference on Universal Access in Human-Computer Interaction 2007

4th International Conference on Universal Access in Human-Computer Interaction 2007

Cite this