Frail older people's experiences and use of health and social care services

Markus Themessl-Huber, Gill Hubbard, Pat Munro

    Research output: Contribution to journalArticlepeer-review

    44 Citations (Scopus)


    Aims: To highlight older people's experiences and expectations of services and the consequences for service provision, service development and research. Rationale: A large amount of resources have been invested in providing services for frail older people who experienced multiple hospital admissions. However, their own views are under-reported. Method: Semi-structured interviews with frail older people were conducted in four Scottish Health Board areas to explore the context of emergency admissions and the use of extramural services. Outcomes: Frail older people are high users of services but claim that services are not responsive to their main concerns: meeting individual needs, maximizing independence and helping to live fulfilled lives. Services not catering for these needs are often cancelled or left in abeyance. Conclusion: The same people who are targeted by care services are reluctant to engage with them. Care providers need to adopt older people's priorities to provide them with responsive patient-centred care. © 2007 The Authors. Journal compilation 2007 Blackwell Publishing Ltd.
    Original languageEnglish
    Pages (from-to)222-229
    Number of pages8
    JournalJournal of Nursing Management
    Issue number2
    Publication statusPublished - Mar 2007


    • Aged
    • Aged, 80 and over
    • Attitude to Health
    • Consumer Participation
    • Emergency Service, Hospital
    • Female
    • Focus Groups
    • Frail Elderly
    • Health Services Accessibility
    • Health Services for the Aged
    • Home Care Services
    • Hospitalization
    • Humans
    • Male
    • Needs Assessment
    • Nursing Methodology Research
    • Patient-Centered Care
    • Questionnaires
    • Residence Characteristics
    • Scotland
    • Social Support
    • Social Work
    • State Medicine


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