Framing and measuring international patient management

Tomas Mainil, Francis van Loon, David Botterill, Keith Dinnie, Vincent Platenkamp, Herman Meulemans

    Research output: Chapter in Book/Report/Conference proceedingChapter

    1 Citation (Scopus)

    Abstract

    PURPOSE:
    Hospitals need to determine if an international patient department is a necessity to communicate with and manage international patients.

    DESIGN/METHODOLOGY/APPROACH:
    A benchmarking instrument was created to assess the level of professionalism in managing international patients, including reviewing and validating processes by two university hospitals, professionals, and an expert panel.

    FINDINGS:
    First, the differences between the hospitals depended on the will of the hospital to engage in such activities. Second, the differences depended on the embedding national context in which the hospital was situated. Further validation revealed the importance of other supportive services, such as cultural sensitivity and language. Finally, the microlevel phenomenon of international patient departments is placed within a macrolevel transnational health region development scheme.

    ORIGINALITY/VALUE:
    This study focused on the supply of services with respect to international patient departments, which could be related to efficiency and sustainability on a public health and health systems level.
    Original languageEnglish
    Title of host publicationAdvances in Health Care Management, Vol 13: Annual Review of Health Care Management: Strategy and Policy Perspectives on Reforming Health Systems
    EditorsLeonard Friedman, Grant Savage, Jim Goes
    PublisherEmerald Books
    Pages145-159
    ISBN (Electronic)978-1-78190-191-5
    ISBN (Print)978-1-78190-190-8
    Publication statusPublished - 2012

    Keywords

    • International Patient Managemnt

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  • Cite this

    Mainil, T., van Loon, F., Botterill, D., Dinnie, K., Platenkamp, V., & Meulemans, H. (2012). Framing and measuring international patient management. In L. Friedman, G. Savage, & J. Goes (Eds.), Advances in Health Care Management, Vol 13: Annual Review of Health Care Management: Strategy and Policy Perspectives on Reforming Health Systems (pp. 145-159). Emerald Books.