Generations in the workplace: an exploratory study with administrative assistants

Lisa M. Vizer; Vicki L. Hanson

doi:10.1007/978-3-642-02713-0_47

Generations in the workplace: an exploratory study with administrative assistants

Lisa M. Vizer, Vicki L. Hanson

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2 Citations (Scopus)

Abstract

To better support older adults in the workplace, this Study examines the strategies workers employ to learn software and complete tasks. The purpose of the overall research project is to understand how to help older workers adapt to and remain productive in the workplace. This knowledge may inform the design and development of training modules and software extensions to accommodate the needs of workers as they age. This paper describes all exploratory study in which administrative assistants at an industrial research facility were interviewed and Surveyed about their work practices, preferences, and attitudes. The data revealed a high level of communication, knowledge sharing, and collaboration among the assistants. Possibilities for future research lire inclusion of workers at other companies and in other jobs, examination of the motivations and attitudes Surrounding work behavior, and development of design guidelines for software tools.

Original language	English
Title of host publication	Universal Access in Human-Computer Interaction. Applications and Services
Subtitle of host publication	5th International Conference, UAHCI 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009. Proceedings, Part III
Editors	Constantine Stephanidis
Place of Publication	Berlin
Publisher	Springer
Pages	441-450
Number of pages	10
ISBN (Electronic)	9783642027130
ISBN (Print)	9783642027123
DOIs	https://doi.org/10.1007/978-3-642-02713-0_47
Publication status	Published - 2009
Event	5th International Conference on Universal Access in Human-Computer Interaction - San Diego, United States Duration: 19 Jul 2009 → 24 Jul 2009 http://www.hcii2009.org/

Publication series

Name	Lecture notes in computer science
Publisher	Springer
Volume	5616
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	5th International Conference on Universal Access in Human-Computer Interaction
Abbreviated title	UAHCI 2009
Country/Territory	United States
City	San Diego
Period	19/07/09 → 24/07/09
Other	Held as Part of HCI International 2009
Internet address	http://www.hcii2009.org/

Keywords

Workplace
Generations
Collaboration

Access to Document

10.1007/978-3-642-02713-0_47

Cite this

Vizer, L. M., & Hanson, V. L. (2009). Generations in the workplace: an exploratory study with administrative assistants. In C. Stephanidis (Ed.), Universal Access in Human-Computer Interaction. Applications and Services: 5th International Conference, UAHCI 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009. Proceedings, Part III (pp. 441-450). (Lecture notes in computer science; Vol. 5616). Springer . https://doi.org/10.1007/978-3-642-02713-0_47

Vizer, Lisa M. ; Hanson, Vicki L. / Generations in the workplace : an exploratory study with administrative assistants. Universal Access in Human-Computer Interaction. Applications and Services: 5th International Conference, UAHCI 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009. Proceedings, Part III. editor / Constantine Stephanidis. Berlin : Springer , 2009. pp. 441-450 (Lecture notes in computer science).

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Vizer, LM & Hanson, VL 2009, Generations in the workplace: an exploratory study with administrative assistants. in C Stephanidis (ed.), Universal Access in Human-Computer Interaction. Applications and Services: 5th International Conference, UAHCI 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009. Proceedings, Part III. Lecture notes in computer science, vol. 5616, Springer , Berlin, pp. 441-450, 5th International Conference on Universal Access in Human-Computer Interaction , San Diego, United States, 19/07/09. https://doi.org/10.1007/978-3-642-02713-0_47

Generations in the workplace: an exploratory study with administrative assistants. / Vizer, Lisa M.; Hanson, Vicki L.
Universal Access in Human-Computer Interaction. Applications and Services: 5th International Conference, UAHCI 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009. Proceedings, Part III. ed. / Constantine Stephanidis. Berlin: Springer , 2009. p. 441-450 (Lecture notes in computer science; Vol. 5616).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - Hanson, Vicki L.

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AB - To better support older adults in the workplace, this Study examines the strategies workers employ to learn software and complete tasks. The purpose of the overall research project is to understand how to help older workers adapt to and remain productive in the workplace. This knowledge may inform the design and development of training modules and software extensions to accommodate the needs of workers as they age. This paper describes all exploratory study in which administrative assistants at an industrial research facility were interviewed and Surveyed about their work practices, preferences, and attitudes. The data revealed a high level of communication, knowledge sharing, and collaboration among the assistants. Possibilities for future research lire inclusion of workers at other companies and in other jobs, examination of the motivations and attitudes Surrounding work behavior, and development of design guidelines for software tools.

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Vizer LM, Hanson VL. Generations in the workplace: an exploratory study with administrative assistants. In Stephanidis C, editor, Universal Access in Human-Computer Interaction. Applications and Services: 5th International Conference, UAHCI 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009. Proceedings, Part III. Berlin: Springer . 2009. p. 441-450. (Lecture notes in computer science). doi: 10.1007/978-3-642-02713-0_47

Generations in the workplace: an exploratory study with administrative assistants

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