Generations in the workplace: an exploratory study with administrative assistants

Lisa M. Vizer, Vicki L. Hanson

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    To better support older adults in the workplace, this Study examines the strategies workers employ to learn software and complete tasks. The purpose of the overall research project is to understand how to help older workers adapt to and remain productive in the workplace. This knowledge may inform the design and development of training modules and software extensions to accommodate the needs of workers as they age. This paper describes all exploratory study in which administrative assistants at an industrial research facility were interviewed and Surveyed about their work practices, preferences, and attitudes. The data revealed a high level of communication, knowledge sharing, and collaboration among the assistants. Possibilities for future research lire inclusion of workers at other companies and in other jobs, examination of the motivations and attitudes Surrounding work behavior, and development of design guidelines for software tools.

    Original languageEnglish
    Title of host publicationUniversal Access in Human-Computer Interaction. Applications and Services
    Subtitle of host publication5th International Conference, UAHCI 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009. Proceedings, Part III
    EditorsConstantine Stephanidis
    Place of PublicationBerlin
    PublisherSpringer
    Pages441-450
    Number of pages10
    ISBN (Electronic)9783642027130
    ISBN (Print)9783642027123
    DOIs
    Publication statusPublished - 2009
    Event5th International Conference on Universal Access in Human-Computer Interaction - San Diego, United States
    Duration: 19 Jul 200924 Jul 2009
    http://www.hcii2009.org/

    Publication series

    NameLecture notes in computer science
    PublisherSpringer
    Volume5616
    ISSN (Print)0302-9743
    ISSN (Electronic)1611-3349

    Conference

    Conference5th International Conference on Universal Access in Human-Computer Interaction
    Abbreviated titleUAHCI 2009
    CountryUnited States
    CitySan Diego
    Period19/07/0924/07/09
    OtherHeld as Part of HCI International 2009
    Internet address

    Keywords

    • Workplace
    • Generations
    • Collaboration

    Cite this

    Vizer, L. M., & Hanson, V. L. (2009). Generations in the workplace: an exploratory study with administrative assistants. In C. Stephanidis (Ed.), Universal Access in Human-Computer Interaction. Applications and Services: 5th International Conference, UAHCI 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009. Proceedings, Part III (pp. 441-450). (Lecture notes in computer science; Vol. 5616). Springer . https://doi.org/10.1007/978-3-642-02713-0_47