How do Corporate Reputation and Customer Satisfaction Impact Customer Defection? A Study of Private Energy Customers in Germany’

Gianfranco Walsh; Keith Dinnie; Klaus-Peter Wiedmann

doi:10.1108/08876040610691301

How do Corporate Reputation and Customer Satisfaction Impact Customer Defection? A Study of Private Energy Customers in Germany’

Gianfranco Walsh, Keith Dinnie, Klaus-Peter Wiedmann

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	412-420
Number of pages	9
Journal	Journal of Services Marketing
Volume	20
Issue number	6
DOIs	https://doi.org/10.1108/08876040610691301
Publication status	Published - 2006

Keywords

Corporate reputation, Customer satisfaction, Customer defection

Access to Document

10.1108/08876040610691301Licence: No Licence / Unknown

Cite this

@article{cbcae29efe5f4d08a2c8c99435fda88a,

title = "How do Corporate Reputation and Customer Satisfaction Impact Customer Defection? A Study of Private Energy Customers in Germany{\textquoteright}",

keywords = "Corporate reputation, Customer satisfaction, Customer defection",

author = "Gianfranco Walsh and Keith Dinnie and Klaus-Peter Wiedmann",

year = "2006",

doi = "10.1108/08876040610691301",

language = "English",

volume = "20",

pages = "412--420",

journal = "Journal of Services Marketing",

issn = "2054-1651",

publisher = "Emerald Group Publishing Limited",

number = "6",

}

TY - JOUR

T1 - How do Corporate Reputation and Customer Satisfaction Impact Customer Defection? A Study of Private Energy Customers in Germany’

AU - Walsh, Gianfranco

AU - Dinnie, Keith

AU - Wiedmann, Klaus-Peter

PY - 2006

Y1 - 2006

KW - Corporate reputation, Customer satisfaction, Customer defection

U2 - 10.1108/08876040610691301

DO - 10.1108/08876040610691301

M3 - Article

SN - 2054-1651

VL - 20

SP - 412

EP - 420

JO - Journal of Services Marketing

JF - Journal of Services Marketing

IS - 6

ER -