Impact of mHealth service: An understanding of TreCLifeStyle mobile app in Trentino province, Italy

Objective: This paper represents an understanding of the ‘usability’ and ‘user experience’ of the TreCLifeStyle mobile app from an end-user experience in order to consider dietary food habit (e.g. Mediterranean Diet). Methods: A qualitative and quantitative approach was undertaken using the system usability scale questionnaire and semi-structured interviews in 2 phases that occurred over a period of 12 consecutive weeks. Six families (n = 12) of Trentino province, Italy, were included who have one obese child as primary inclusion criteria. Results: Incorporating three different aspects, (1) user preference, (2) usability evaluation and (3) system usability scale result; the study explains diversified end-user experiences. The outcome of the study addresses inadequate concentration of user-centered requirements from design to implementation level of a healthcare app. The users’ prioritise the appB (score >68) in terms of friendly interface usability and elaborative contents. Additionally, they identify necessary technological modifications at some point to operate the app seamlessly. Conclusions: The study concludes with a strong demand for end-users’ engagement to design user-friendly mHealth app interfaces where the socio-cultural needs should be considered significant.