Invisible influence, tangible trap:

The clerical conundrum

Anne Fearfull, Chris Carter, Aida Sy, Tony Tinker

    Research output: Contribution to journalArticle

    3 Citations (Scopus)

    Abstract

    This paper contends that the contribution made by clerical workers to organisational effectiveness is invisible due in part to the dominant perspective on the clerical sector, and in part to what is seen to be the nature of the workers themselves. In synthesising some of the degradation literature with an examination of elements of clerical subjectivity it is demonstrated that clerical effectiveness is rendered invisible and that this, in turn, essentially traps clerks in low status work. Drawing on ideas emerging from past and recent literature on tacit knowledge and comparable worth, the paper seeks to demonstrate that, by applying the principles of tacitness and its analysis to this non-managerial area of work, we can see where the influence of clerical workers lies. The paper ends with a challenge to organisations which reaps the benefits of a skilful and knowledgeable workforce while doing little to formally acknowledge such expertise.
    Original languageEnglish
    Pages (from-to)1177–1196
    Number of pages20
    JournalCritical Perspectives on Accounting
    Volume19
    Issue number8
    DOIs
    Publication statusPublished - Dec 2008

    Fingerprint

    worker
    subjectivity
    expertise
    examination
    Trap
    Workers
    literature
    Expertise
    Workforce
    Subjectivity
    Tacit knowledge
    Degradation
    Organizational effectiveness

    Cite this

    Fearfull, Anne ; Carter, Chris ; Sy, Aida ; Tinker, Tony. / Invisible influence, tangible trap: The clerical conundrum. In: Critical Perspectives on Accounting. 2008 ; Vol. 19, No. 8. pp. 1177–1196.
    @article{6993844eded5413684f34c341059478d,
    title = "Invisible influence, tangible trap:: The clerical conundrum",
    abstract = "This paper contends that the contribution made by clerical workers to organisational effectiveness is invisible due in part to the dominant perspective on the clerical sector, and in part to what is seen to be the nature of the workers themselves. In synthesising some of the degradation literature with an examination of elements of clerical subjectivity it is demonstrated that clerical effectiveness is rendered invisible and that this, in turn, essentially traps clerks in low status work. Drawing on ideas emerging from past and recent literature on tacit knowledge and comparable worth, the paper seeks to demonstrate that, by applying the principles of tacitness and its analysis to this non-managerial area of work, we can see where the influence of clerical workers lies. The paper ends with a challenge to organisations which reaps the benefits of a skilful and knowledgeable workforce while doing little to formally acknowledge such expertise.",
    author = "Anne Fearfull and Chris Carter and Aida Sy and Tony Tinker",
    year = "2008",
    month = "12",
    doi = "10.1016/j.cpa.2007.04.001",
    language = "English",
    volume = "19",
    pages = "1177–1196",
    journal = "Critical Perspectives on Accounting",
    issn = "1045-2354",
    publisher = "Elsevier",
    number = "8",

    }

    Invisible influence, tangible trap: The clerical conundrum. / Fearfull, Anne; Carter, Chris; Sy, Aida; Tinker, Tony.

    In: Critical Perspectives on Accounting, Vol. 19, No. 8, 12.2008, p. 1177–1196.

    Research output: Contribution to journalArticle

    TY - JOUR

    T1 - Invisible influence, tangible trap:

    T2 - The clerical conundrum

    AU - Fearfull, Anne

    AU - Carter, Chris

    AU - Sy, Aida

    AU - Tinker, Tony

    PY - 2008/12

    Y1 - 2008/12

    N2 - This paper contends that the contribution made by clerical workers to organisational effectiveness is invisible due in part to the dominant perspective on the clerical sector, and in part to what is seen to be the nature of the workers themselves. In synthesising some of the degradation literature with an examination of elements of clerical subjectivity it is demonstrated that clerical effectiveness is rendered invisible and that this, in turn, essentially traps clerks in low status work. Drawing on ideas emerging from past and recent literature on tacit knowledge and comparable worth, the paper seeks to demonstrate that, by applying the principles of tacitness and its analysis to this non-managerial area of work, we can see where the influence of clerical workers lies. The paper ends with a challenge to organisations which reaps the benefits of a skilful and knowledgeable workforce while doing little to formally acknowledge such expertise.

    AB - This paper contends that the contribution made by clerical workers to organisational effectiveness is invisible due in part to the dominant perspective on the clerical sector, and in part to what is seen to be the nature of the workers themselves. In synthesising some of the degradation literature with an examination of elements of clerical subjectivity it is demonstrated that clerical effectiveness is rendered invisible and that this, in turn, essentially traps clerks in low status work. Drawing on ideas emerging from past and recent literature on tacit knowledge and comparable worth, the paper seeks to demonstrate that, by applying the principles of tacitness and its analysis to this non-managerial area of work, we can see where the influence of clerical workers lies. The paper ends with a challenge to organisations which reaps the benefits of a skilful and knowledgeable workforce while doing little to formally acknowledge such expertise.

    U2 - 10.1016/j.cpa.2007.04.001

    DO - 10.1016/j.cpa.2007.04.001

    M3 - Article

    VL - 19

    SP - 1177

    EP - 1196

    JO - Critical Perspectives on Accounting

    JF - Critical Perspectives on Accounting

    SN - 1045-2354

    IS - 8

    ER -