Involving healthcare consumers in knowledge acquisition for virtual healthcare

Wendy Moncur, Saad Mahamood, Ehud Reiter, Yvonne Freer

    Research output: Chapter in Book/Report/Conference proceedingOther chapter contribution

    5 Citations (Scopus)


    Knowledge acquisition (KA) is essential to creating effective virtual healthcare systems. KA is typically done with expert users such as clinicians and psychologists. In this paper, we describe knowledge acquisition activities which we carried out with healthcare consumers, in the context of a project to generate English summaries of medical data about babies in a neonatal intensive care unit. Working directly with consumers was in many ways more challenging than working with medical professionals, but it did lead to valuable insights which benefited our projects. We hope that the discussion of our experiences will help other researchers who wish to conduct KA with healthcare consumers.
    Original languageEnglish
    Title of host publicationVirtual healthcare interaction
    Subtitle of host publicationpapers from the AAAI Fall symposium
    PublisherAAAI Press
    Number of pages9
    ISBN (Print)9781577354413
    Publication statusPublished - 2009
    Event2009 AAAI Fall Symposium Series - Arlington, United States
    Duration: 5 Nov 20097 Nov 2009


    Conference2009 AAAI Fall Symposium Series
    Country/TerritoryUnited States
    Internet address


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