Involving healthcare consumers in knowledge acquisition for virtual healthcare

TY - CHAP

T1 - Involving healthcare consumers in knowledge acquisition for virtual healthcare

AU - Moncur, Wendy

AU - Mahamood, Saad

AU - Reiter, Ehud

AU - Freer, Yvonne

PY - 2009

Y1 - 2009

N2 - Knowledge acquisition (KA) is essential to creating effective virtual healthcare systems. KA is typically done with expert users such as clinicians and psychologists. In this paper, we describe knowledge acquisition activities which we carried out with healthcare consumers, in the context of a project to generate English summaries of medical data about babies in a neonatal intensive care unit. Working directly with consumers was in many ways more challenging than working with medical professionals, but it did lead to valuable insights which benefited our projects. We hope that the discussion of our experiences will help other researchers who wish to conduct KA with healthcare consumers.

AB - Knowledge acquisition (KA) is essential to creating effective virtual healthcare systems. KA is typically done with expert users such as clinicians and psychologists. In this paper, we describe knowledge acquisition activities which we carried out with healthcare consumers, in the context of a project to generate English summaries of medical data about babies in a neonatal intensive care unit. Working directly with consumers was in many ways more challenging than working with medical professionals, but it did lead to valuable insights which benefited our projects. We hope that the discussion of our experiences will help other researchers who wish to conduct KA with healthcare consumers.

UR - https://www.scopus.com/pages/publications/77954238260

M3 - Other chapter contribution

AN - SCOPUS:77954238260

SN - 9781577354413

VL - FS-09-07

SP - 43

EP - 51

BT - Virtual healthcare interaction

PB - AAAI Press

T2 - 2009 AAAI Fall Symposium Series

Y2 - 5 November 2009 through 7 November 2009

ER -