Learning from Best Practice Traps in Public Service

Armen Ovanessoff, Felippe Oliveira, Klayton Rocha, Leandro S. Pongeluppe, Nobuiuki Costa Ito, Sergio Lazzarini

Research output: Book/ReportCommissioned report

Abstract

Our primary research across municipal projects in Brazil, India and South Africa uncovers the traps inherent in best-practice replication and o ers guidance on how to learn e ectively from the successful and unsuccessful experiences of others. These lessons are brought to life through 12 detailed case studies of successful projects that exemplify our recommended approaches.
Original languageEnglish
PublisherAccenture
Number of pages42
Publication statusPublished - Sept 2017

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