Managing socio-technical interactions in healthcare systems

Osama El-Hassan, José Luiz Fiadeiro, Reiko Heckel

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)


We put forward an architectural framework that promotes the externalisation of the social dimension that arises in software-intensive systems which, like in healthcare, exhibit interactions between humans (social components) and technical components (devices, computer-based systems, and so on) that are critical for the domain in which they operate. Our framework is based on a new class of architectural connectors (social laws) that provide mechanisms through which the biddability of human interactions can be taken into account and the sub-ideal situations that result from the violation of organisational norms can be modelled and acted upon by reconfiguring the socio-technical systems. Our approach is based on formal, algebraic graph-based representations and transformations.

Original languageEnglish
Title of host publicationBusiness Process Management Workshops - BPM 2007 International Workshops BPI, BPD, CBP, ProHealth, RefMod, semantics4ws, Revised Selected Papers
Number of pages12
Publication statusPublished - 14 Mar 2008
Event5th International Conference on Business Process Management, BPM 2007 - Brisbane, Australia
Duration: 24 Sept 200724 Sept 2007

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume4928 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference5th International Conference on Business Process Management, BPM 2007

ASJC Scopus subject areas

  • Theoretical Computer Science
  • General Computer Science


Dive into the research topics of 'Managing socio-technical interactions in healthcare systems'. Together they form a unique fingerprint.

Cite this