Methodologies for involving older adults in the design process

Alan Newell, John Arnott, Alex Carmichael, Maggie Morgan

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    47 Citations (Scopus)


    Older people provide much greater challenges to user-centred design than more traditional user groups. It is also very important to encourage (often young) designers to develop a relationship with, and an empathy for, older users. It is recommended that older users be fully integrated into the design process. Researchers, however, need to take care to be sensitive to the characteristics, sensory and cognitive capabilities, and the attitudes of older people to computers and to being included in research studies. The paper suggests strategies for doing this, together with the more radical approach of using professional actors as surrogates for real older users.

    Original languageEnglish
    Title of host publicationUniversal Access in Human Computer Interaction. Coping with Diversity
    Subtitle of host publication4th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, Part I
    EditorsConstantine Stephanidis
    Place of PublicationBerlin
    Number of pages8
    ISBN (Electronic)9783540732792
    ISBN (Print)9783540732785
    Publication statusPublished - 2007
    Event4th International Conference on Universal Access in Human-Computer Interaction 2007 - Beijing, China
    Duration: 22 Jul 200727 Jul 2007

    Publication series

    NameLecture notes in computer science
    ISSN (Print)0302-9743


    Conference4th International Conference on Universal Access in Human-Computer Interaction 2007
    Abbreviated titleUAHCI 2007
    OtherHeld as Part of HCI International 2007
    Internet address


    • theatre in usability studies
    • older users
    • PEOPLE
    • user centred design
    • accessibility

    Cite this