My Diabetes My Way (MDMW): Offering diversity through intelligent delivery of diabetes education: Reliability during adversity

L. Wilson (Lead / Corresponding author), D. J. Wake, B. Allardice, S. C. MacKenzie, S. G. Cunningham

Research output: Contribution to journalArticlepeer-review


Background and Aims: My Diabetes My Way (MDMW) is NHS Scotland’s interactive website, structured eLearning service and mobile app supporting education and diabetes self- management. covid-19 specific advice was added in March 2020. We analysed use throughout 2020, relating user activity to stages of the pandemic.
Methods: Data were collected using registration and audit logs observing user activity across all website content and features accessed.
Results: Monthly page accesses for the public website in-creased to an average of 91,442 from 73,583 in 2019. Significant activity increases were observed in March n = 101,326 when lockdown commenced. Peak months include July (n = 108,811) when restrictions were relaxing, and September (n = 118,698) and October (n = 109,064) when virus rates increased again. The top five pages accessed in 2020 were; Coronavirus: advice for people living with diabetes (n = 66,807), Blood glucose monitoring (n = 22,620), Sick day guidance for type 2 diabetes (n = 13,938), Alcohol (n = 13,168) and Charcot foot (n = 12,940).eLearning: In 2020, 775 individuals (65% of registrants) completed a Massive Open Online Course in diabetes self-management education. 257 individuals completed one of 8 QISMET- accredited structured eLearning courses. eLearning course usage increased in relation to patient awareness activity. Social Media: There are currently 3,096 Facebook and 1,858 Twitter followers. Records Access: 55,605 patients had registered to access their data and 29,752 had actively accessed their records by end 2020. Patient feedback remains highly positive.
Conclusion: My Diabetes My Way is a consistent and reliable resource for people with diabetes and their families to access at any time online, particularly relevant during the pandemic.
Acknowledgement: My Diabetes My Way team
Original languageEnglish
Article numberP158
Pages (from-to)57-57
Number of pages1
JournalDiabetic Medicine
Issue numberS1
Publication statusPublished - 1 Apr 2021
EventDiabetes UK Professional Conference 2021 - Online
Duration: 19 Apr 202130 Apr 2021


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