"Oh that's what you meant!": Reducing emoji misunderstanding

Garreth W. Tigwell (Lead / Corresponding author), David R. Flatla (Lead / Corresponding author)

Research output: Chapter in Book/Report/Conference proceedingConference contribution

48 Citations (Scopus)

Abstract

Emoji provide a way to express nonverbal conversational cues in computer-mediated communication. However, people need to share the same understanding of what each emoji symbolises, otherwise communication can breakdown. We surveyed 436 people about their use of emoji and ran an interactive study using a two-dimensional emotion space to investigate (1) the variation in people's interpretation of emoji and (2) their interpretation of corresponding Android and iOS emoji. Our results show variations between people's ratings within and across platforms. We outline our solution to reduce misunderstandings that arise from different interpretations of emoji.

Original languageEnglish
Title of host publicationMobileHCI '16 Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct, MobileHCI 2016
Place of PublicationNew York
PublisherAssociation for Computing Machinery
Pages859-866
Number of pages8
ISBN (Electronic)9781450344135
DOIs
Publication statusPublished - 6 Sep 2016
Event18th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2016 - Florence, Italy
Duration: 6 Sep 20169 Sep 2016

Conference

Conference18th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2016
CountryItaly
CityFlorence
Period6/09/169/09/16

Keywords

  • Computer-mediated communication
  • Emoji
  • Emotion

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  • Cite this

    Tigwell, G. W., & Flatla, D. R. (2016). "Oh that's what you meant!": Reducing emoji misunderstanding. In MobileHCI '16 Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct, MobileHCI 2016 (pp. 859-866). Association for Computing Machinery. https://doi.org/10.1145/2957265.2961844