"Oh that's what you meant!": Reducing emoji misunderstanding

Garreth W. Tigwell; David R. Flatla

doi:10.1145/2957265.2961844

"Oh that's what you meant!": Reducing emoji misunderstanding

Garreth W. Tigwell (Lead / Corresponding author), David R. Flatla (Lead / Corresponding author)

Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

114 Citations (Scopus)

Abstract

Emoji provide a way to express nonverbal conversational cues in computer-mediated communication. However, people need to share the same understanding of what each emoji symbolises, otherwise communication can breakdown. We surveyed 436 people about their use of emoji and ran an interactive study using a two-dimensional emotion space to investigate (1) the variation in people's interpretation of emoji and (2) their interpretation of corresponding Android and iOS emoji. Our results show variations between people's ratings within and across platforms. We outline our solution to reduce misunderstandings that arise from different interpretations of emoji.

Original language	English
Title of host publication	MobileHCI '16 Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct, MobileHCI 2016
Place of Publication	New York
Publisher	Association for Computing Machinery
Pages	859-866
Number of pages	8
ISBN (Electronic)	9781450344135
DOIs	https://doi.org/10.1145/2957265.2961844
Publication status	Published - 6 Sept 2016
Event	18th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2016 - Florence, Italy Duration: 6 Sept 2016 → 9 Sept 2016

Conference

Conference	18th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2016
Country/Territory	Italy
City	Florence
Period	6/09/16 → 9/09/16

Keywords

Computer-mediated communication
Emoji
Emotion

ASJC Scopus subject areas

Information Systems
Computer Networks and Communications
Human-Computer Interaction
Software

Access to Document

10.1145/2957265.2961844

Cite this

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title = "{"}Oh that's what you meant!{"}: Reducing emoji misunderstanding",

abstract = "Emoji provide a way to express nonverbal conversational cues in computer-mediated communication. However, people need to share the same understanding of what each emoji symbolises, otherwise communication can breakdown. We surveyed 436 people about their use of emoji and ran an interactive study using a two-dimensional emotion space to investigate (1) the variation in people's interpretation of emoji and (2) their interpretation of corresponding Android and iOS emoji. Our results show variations between people's ratings within and across platforms. We outline our solution to reduce misunderstandings that arise from different interpretations of emoji.",

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year = "2016",

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doi = "10.1145/2957265.2961844",

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booktitle = "MobileHCI '16 Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct, MobileHCI 2016",

publisher = "Association for Computing Machinery",

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Tigwell, GW & Flatla, DR 2016, "Oh that's what you meant!": Reducing emoji misunderstanding. in MobileHCI '16 Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct, MobileHCI 2016. Association for Computing Machinery, New York, pp. 859-866, 18th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2016, Florence, Italy, 6/09/16. https://doi.org/10.1145/2957265.2961844

"Oh that's what you meant!": Reducing emoji misunderstanding. / Tigwell, Garreth W. (Lead / Corresponding author); Flatla, David R. (Lead / Corresponding author).
MobileHCI '16 Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct, MobileHCI 2016. New York: Association for Computing Machinery, 2016. p. 859-866.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - "Oh that's what you meant!"

T2 - 18th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2016

AU - Tigwell, Garreth W.

AU - Flatla, David R.

PY - 2016/9/6

Y1 - 2016/9/6

N2 - Emoji provide a way to express nonverbal conversational cues in computer-mediated communication. However, people need to share the same understanding of what each emoji symbolises, otherwise communication can breakdown. We surveyed 436 people about their use of emoji and ran an interactive study using a two-dimensional emotion space to investigate (1) the variation in people's interpretation of emoji and (2) their interpretation of corresponding Android and iOS emoji. Our results show variations between people's ratings within and across platforms. We outline our solution to reduce misunderstandings that arise from different interpretations of emoji.

AB - Emoji provide a way to express nonverbal conversational cues in computer-mediated communication. However, people need to share the same understanding of what each emoji symbolises, otherwise communication can breakdown. We surveyed 436 people about their use of emoji and ran an interactive study using a two-dimensional emotion space to investigate (1) the variation in people's interpretation of emoji and (2) their interpretation of corresponding Android and iOS emoji. Our results show variations between people's ratings within and across platforms. We outline our solution to reduce misunderstandings that arise from different interpretations of emoji.

KW - Computer-mediated communication

KW - Emoji

KW - Emotion

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U2 - 10.1145/2957265.2961844

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M3 - Conference contribution

AN - SCOPUS:84991067928

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EP - 866

BT - MobileHCI '16 Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct, MobileHCI 2016

PB - Association for Computing Machinery

CY - New York

Y2 - 6 September 2016 through 9 September 2016

ER -

"Oh that's what you meant!": Reducing emoji misunderstanding

Abstract

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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