Opening spaces for conversational practice: a conduit for effective engagement strategies and productive working arrangements

Helen Mary Francis, Allan Ramdhony, Martin Reddington, Harry Staines

    Research output: Contribution to journalArticle

    14 Citations (Scopus)

    Abstract

    This study develops the concept of dialogic conversational practice (dialogic CP) as a conduit for effective engagement strategies and productive working arrangements. We begin with a critique of High-Involvement-High-Performance HR systems against the backdrop of the current economic crisis to underline its deep-seated instrumental orientation and adverse effects on employee engagement. We then outline the key dimensions of dialogic CP, and propose a conceptual framework grounded in the line manager–employee relationship, which we argue can moderate the adverse effects of the current economic crisis and frame a move towards more effective engagement strategies. Our research approach combines critical discourse analysis and critical realism to frame a thematic analysis of survey data gathered from two UK public sector organisations. Our core finding suggests that both organisations would fall short of the democratic values and principles underlying our framework but that, despite the negative impact of the current economic crisis on the employment relationship, do offer a glimpse of some of the key characteristics of dialogic CP and display a readiness for a more robust application of the concept to their respective contexts. We conclude by underlining the significance and limitations of our study and its implications for further research.
    Original languageEnglish
    Pages (from-to)2713-2740
    Number of pages28
    JournalInternational Journal of Human Resource Management
    Volume24
    Issue number14
    DOIs
    Publication statusPublished - 2013

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    Economics
    Personnel
    Economic crisis
    Thematic analysis
    Critical realism
    Readiness
    Conceptual framework
    High performance
    Public sector organizations
    Critical discourse analysis
    Employee engagement
    Survey data

    Cite this

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    abstract = "This study develops the concept of dialogic conversational practice (dialogic CP) as a conduit for effective engagement strategies and productive working arrangements. We begin with a critique of High-Involvement-High-Performance HR systems against the backdrop of the current economic crisis to underline its deep-seated instrumental orientation and adverse effects on employee engagement. We then outline the key dimensions of dialogic CP, and propose a conceptual framework grounded in the line manager–employee relationship, which we argue can moderate the adverse effects of the current economic crisis and frame a move towards more effective engagement strategies. Our research approach combines critical discourse analysis and critical realism to frame a thematic analysis of survey data gathered from two UK public sector organisations. Our core finding suggests that both organisations would fall short of the democratic values and principles underlying our framework but that, despite the negative impact of the current economic crisis on the employment relationship, do offer a glimpse of some of the key characteristics of dialogic CP and display a readiness for a more robust application of the concept to their respective contexts. We conclude by underlining the significance and limitations of our study and its implications for further research.",
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    Opening spaces for conversational practice : a conduit for effective engagement strategies and productive working arrangements. / Francis, Helen Mary; Ramdhony, Allan; Reddington, Martin; Staines, Harry.

    In: International Journal of Human Resource Management, Vol. 24, No. 14, 2013, p. 2713-2740.

    Research output: Contribution to journalArticle

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