Opportunities and challenges of the digital lifespan: views of service providers and citizens in the UK

Kathryn M. Orzech (Lead / Corresponding author), Wendy Moncur, Abigail Durrant, Diego Trujillo-Pisanty

Research output: Contribution to journalArticle

3 Citations (Scopus)
166 Downloads (Pure)

Abstract

Information about UK citizens’ use of digital technologies is often expressed in statistics – x% lack Internet access; y% get online to engage in online banking, update social media sites, or participate in online auctions. There are many social implications to digital technology use, however – individuals may communicate online as a major way to stay in touch with friends and family, and as Internet access rises and government and public sector budgets shrink, online services become an increasingly attractive way for government and public sector service providers to communicate with citizens. This paper presents selected results of an exploratory study designed to investigate the digital personhood of UK citizens through interviews with participants at three life transitions: leaving secondary school, becoming a parent, and retiring from work. Digital personhood in this paper implies identity information online, and some interaction with others around that information. We then report on our presentation of a selection of these results to thirteen stakeholders who represented UK government departments, public sector organisations, and industry. We found that citizen and stakeholder concerns were quite different, especially at the new parent life transition, and that stakeholders tended to underestimate the willingness and ability of citizens to become involved online with the government and public sector, and overestimate citizens’ vulnerability online. Future research should investigate practical strategies for increasing communication between stakeholders and citizens, and also how to encourage stakeholders to work together to benefit their common clientele – the citizens.
Original languageEnglish
Pages (from-to)14-29
Number of pages16
JournalInformation, Communication and Society
Volume21
Issue number1
Early online date17 Nov 2016
DOIs
Publication statusPublished - 2018

Fingerprint

life-span
service provider
Internet
citizen
stakeholder
public sector
Statistics
Communication
Industry
parents
online service
auction
social media
banking
secondary school
vulnerability
budget
statistics
industry
communication

Keywords

  • E-government
  • digital literacy
  • civil servants
  • public sector
  • online privacy
  • trust
  • impact

Cite this

Orzech, Kathryn M. ; Moncur, Wendy ; Durrant, Abigail ; Trujillo-Pisanty , Diego. / Opportunities and challenges of the digital lifespan : views of service providers and citizens in the UK. In: Information, Communication and Society. 2018 ; Vol. 21, No. 1. pp. 14-29.
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Opportunities and challenges of the digital lifespan : views of service providers and citizens in the UK. / Orzech, Kathryn M. (Lead / Corresponding author); Moncur, Wendy; Durrant, Abigail ; Trujillo-Pisanty , Diego.

In: Information, Communication and Society, Vol. 21, No. 1, 2018, p. 14-29.

Research output: Contribution to journalArticle

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