Abstract
This study examined an integrated model of the antecedents and outcomes of organisational and overall justice using a sample of Indian Call Centre employees (n=458). Results of structural equation modelling (SEM) revealed that the four organisational justice dimensions relate to overall justice. Further, work group identification mediated the influence of overall justice on counterproductive work behaviors, such as presenteeism and social loafing, while conscientiousness was a significant moderator between work group identification and presenteeism and social loafing. Theoretical and practical implications are discussed.
| Original language | English |
|---|---|
| Pages (from-to) | 213-222 |
| Number of pages | 10 |
| Journal | Journal of World Business |
| Volume | 47 |
| Issue number | 2 |
| Early online date | 4 May 2011 |
| DOIs | |
| Publication status | Published - Apr 2012 |
Keywords
- Group engagement model
- Indian Call Centres
- Moderated mediation
- Overall justice
- Presenteeism
ASJC Scopus subject areas
- Business and International Management
- Finance
- Marketing
Fingerprint
Dive into the research topics of 'Overall justice, work group identification and work outcomes: Test of moderated mediation process'. Together they form a unique fingerprint.Cite this
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver