Personal resources and personal demands for work engagement: Evidence from employees in the service industry

I. Shuo Chen (Lead / Corresponding author), Martin R. Fellenz

Research output: Contribution to journalArticle

Abstract

Conventional studies have widely demonstrated that individuals’ engagement at work depends on their personal resources, which are affected by environmental influences, especially those derived from the workplace and home domains. In this study, we examine whether a change in work engagement may be based on individuals’ decisions in managing their personal resources. We use the conservation of resources (COR) theory to explain how personal resources and personal demands at home can influence work engagement through personal resources and personal demands at work. We conducted a daily diary study involving a group of 97 Chinese employees (N = 97) from a range of different service settings for 2 consecutive weeks (N = 1358) and evaluated their daily work engagement using manager ratings. The findings support the hypothesized mediating effects of personal resources and personal demands at work on personal resources and personal demands at home and work engagement.

Original languageEnglish
Article number102600
Pages (from-to)1-13
Number of pages13
JournalInternational Journal of Hospitality Management
Volume90
Early online date30 Jun 2020
DOIs
Publication statusE-pub ahead of print - 30 Jun 2020

Keywords

  • Chinese
  • Conservation of resources theory
  • Personal demands
  • Personal resources
  • Work engagement
  • Work-home interface

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