Over the past decade, efforts have been made to improve the national ﬂood warning system in Scotland, with new capabilities in the underlying ﬂood forecasting tools, as well as development of an active ﬂood warning dissemination service. This paper focusses on the latter service, for which there are around 26,000 customers registered at present, and which saw over 300,000 individual messages being issued during recent ﬂoods in winter 2015/16.
However, notwithstanding such promising signs of change, evidence of how (if at all) the ﬂood warning messages disseminated by the service actually impacts on recipient behaviour remains more limited. For example, this includes knowledge of the extent to which the messages inﬂuence actions on ﬂood preparedness and mitigation. In consequence, there are also ongoing questions over the cost-effectiveness of the service in its current format, and of its scalability to even larger numbers of recipients.
This paper will present initial ﬁndings from the ﬁrst detailed study of customer perceptions of the messages distributed via the Scottish ﬂood warning system, ofﬁcially known as Floodline. In particular, the primary focus will be on results generated from a web-based questionnaire survey of registered Floodline customers. The survey was designed to assess associations between multiple customer characteristics, including location and risk level, type of warning message received, prior experience of ﬂooding, risk awareness, and demographics.
The study was conducted for the Scottish Environment Protection Agency, which is responsible for running the Floodline service. More broadly it resonates with current emphases on exploring effective means of hazard communication and encouraging public engagement in ﬂood risk management.
|Conference||European Geosciences Union General Assembly 2017|
|Period||24/04/17 → 28/04/17|