Public responses to flood warning messages

the Floodline service in Scotland

Michael Cranston (Lead / Corresponding author), Alistair Geddes, Andrew Black, Alice Ambler, Cordelia Menmuir

Research output: Contribution to conferenceAbstract

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Abstract

Over the past decade, efforts have been made to improve the national flood warning system in Scotland, with new capabilities in the underlying flood forecasting tools, as well as development of an active flood warning dissemination service. This paper focusses on the latter service, for which there are around 26,000 customers registered at present, and which saw over 300,000 individual messages being issued during recent floods in winter 2015/16.
However, notwithstanding such promising signs of change, evidence of how (if at all) the flood warning messages disseminated by the service actually impacts on recipient behaviour remains more limited. For example, this includes knowledge of the extent to which the messages influence actions on flood preparedness and mitigation. In consequence, there are also ongoing questions over the cost-effectiveness of the service in its current format, and of its scalability to even larger numbers of recipients.
This paper will present initial findings from the first detailed study of customer perceptions of the messages distributed via the Scottish flood warning system, officially known as Floodline. In particular, the primary focus will be on results generated from a web-based questionnaire survey of registered Floodline customers. The survey was designed to assess associations between multiple customer characteristics, including location and risk level, type of warning message received, prior experience of flooding, risk awareness, and demographics.
The study was conducted for the Scottish Environment Protection Agency, which is responsible for running the Floodline service. More broadly it resonates with current emphases on exploring effective means of hazard communication and encouraging public engagement in flood risk management.
Original languageEnglish
Number of pages1
Publication statusPublished - 1 Apr 2017
EventEuropean Geosciences Union General Assembly 2017 - Vienna, Austria
Duration: 24 Apr 201728 Apr 2017

Conference

ConferenceEuropean Geosciences Union General Assembly 2017
CountryAustria
CityVienna
Period24/04/1728/04/17

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Alarm systems
Cost effectiveness
Risk management
Scalability
Hazards
Communication

Cite this

Cranston, M., Geddes, A., Black, A., Ambler, A., & Menmuir, C. (2017). Public responses to flood warning messages: the Floodline service in Scotland. Abstract from European Geosciences Union General Assembly 2017, Vienna, Austria.
Cranston, Michael ; Geddes, Alistair ; Black, Andrew ; Ambler, Alice ; Menmuir, Cordelia. / Public responses to flood warning messages : the Floodline service in Scotland. Abstract from European Geosciences Union General Assembly 2017, Vienna, Austria.1 p.
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abstract = "Over the past decade, efforts have been made to improve the national flood warning system in Scotland, with new capabilities in the underlying flood forecasting tools, as well as development of an active flood warning dissemination service. This paper focusses on the latter service, for which there are around 26,000 customers registered at present, and which saw over 300,000 individual messages being issued during recent floods in winter 2015/16.However, notwithstanding such promising signs of change, evidence of how (if at all) the flood warning messages disseminated by the service actually impacts on recipient behaviour remains more limited. For example, this includes knowledge of the extent to which the messages influence actions on flood preparedness and mitigation. In consequence, there are also ongoing questions over the cost-effectiveness of the service in its current format, and of its scalability to even larger numbers of recipients.This paper will present initial findings from the first detailed study of customer perceptions of the messages distributed via the Scottish flood warning system, officially known as Floodline. In particular, the primary focus will be on results generated from a web-based questionnaire survey of registered Floodline customers. The survey was designed to assess associations between multiple customer characteristics, including location and risk level, type of warning message received, prior experience of flooding, risk awareness, and demographics.The study was conducted for the Scottish Environment Protection Agency, which is responsible for running the Floodline service. More broadly it resonates with current emphases on exploring effective means of hazard communication and encouraging public engagement in flood risk management.",
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Cranston, M, Geddes, A, Black, A, Ambler, A & Menmuir, C 2017, 'Public responses to flood warning messages: the Floodline service in Scotland' European Geosciences Union General Assembly 2017, Vienna, Austria, 24/04/17 - 28/04/17, .

Public responses to flood warning messages : the Floodline service in Scotland. / Cranston, Michael (Lead / Corresponding author); Geddes, Alistair; Black, Andrew; Ambler, Alice; Menmuir, Cordelia.

2017. Abstract from European Geosciences Union General Assembly 2017, Vienna, Austria.

Research output: Contribution to conferenceAbstract

TY - CONF

T1 - Public responses to flood warning messages

T2 - the Floodline service in Scotland

AU - Cranston, Michael

AU - Geddes, Alistair

AU - Black, Andrew

AU - Ambler, Alice

AU - Menmuir, Cordelia

PY - 2017/4/1

Y1 - 2017/4/1

N2 - Over the past decade, efforts have been made to improve the national flood warning system in Scotland, with new capabilities in the underlying flood forecasting tools, as well as development of an active flood warning dissemination service. This paper focusses on the latter service, for which there are around 26,000 customers registered at present, and which saw over 300,000 individual messages being issued during recent floods in winter 2015/16.However, notwithstanding such promising signs of change, evidence of how (if at all) the flood warning messages disseminated by the service actually impacts on recipient behaviour remains more limited. For example, this includes knowledge of the extent to which the messages influence actions on flood preparedness and mitigation. In consequence, there are also ongoing questions over the cost-effectiveness of the service in its current format, and of its scalability to even larger numbers of recipients.This paper will present initial findings from the first detailed study of customer perceptions of the messages distributed via the Scottish flood warning system, officially known as Floodline. In particular, the primary focus will be on results generated from a web-based questionnaire survey of registered Floodline customers. The survey was designed to assess associations between multiple customer characteristics, including location and risk level, type of warning message received, prior experience of flooding, risk awareness, and demographics.The study was conducted for the Scottish Environment Protection Agency, which is responsible for running the Floodline service. More broadly it resonates with current emphases on exploring effective means of hazard communication and encouraging public engagement in flood risk management.

AB - Over the past decade, efforts have been made to improve the national flood warning system in Scotland, with new capabilities in the underlying flood forecasting tools, as well as development of an active flood warning dissemination service. This paper focusses on the latter service, for which there are around 26,000 customers registered at present, and which saw over 300,000 individual messages being issued during recent floods in winter 2015/16.However, notwithstanding such promising signs of change, evidence of how (if at all) the flood warning messages disseminated by the service actually impacts on recipient behaviour remains more limited. For example, this includes knowledge of the extent to which the messages influence actions on flood preparedness and mitigation. In consequence, there are also ongoing questions over the cost-effectiveness of the service in its current format, and of its scalability to even larger numbers of recipients.This paper will present initial findings from the first detailed study of customer perceptions of the messages distributed via the Scottish flood warning system, officially known as Floodline. In particular, the primary focus will be on results generated from a web-based questionnaire survey of registered Floodline customers. The survey was designed to assess associations between multiple customer characteristics, including location and risk level, type of warning message received, prior experience of flooding, risk awareness, and demographics.The study was conducted for the Scottish Environment Protection Agency, which is responsible for running the Floodline service. More broadly it resonates with current emphases on exploring effective means of hazard communication and encouraging public engagement in flood risk management.

M3 - Abstract

ER -

Cranston M, Geddes A, Black A, Ambler A, Menmuir C. Public responses to flood warning messages: the Floodline service in Scotland. 2017. Abstract from European Geosciences Union General Assembly 2017, Vienna, Austria.