Reflections on Using Chat-Based Platforms for Online Interviews with Screen-Reader Users

Rachel Menzies, Benjamin M. Gorman, Garreth W. Tigwell

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Within accessibility research, it is important for researchers to understand the lived experience of participants. Researchers often use in-person interviews to collect this data. However, in-person interviews can result in communication barriers and introduce logistical challenges surrounding scheduling and geographical location. For a recent study involving screen reader users, we used online chat-based platforms to conduct interviews. Unlike in-person interviews, there was little guidance within the field on conducting interviews using these platforms with screen reader users. To understand how effective these platforms were, we collected feedback from our participants on their experience after completing their interview. In this paper, we report on our experience of conducting online chat-based interviews with screen reader users. We present reflections from both the interviewer and participants on their experiences during the aforementioned study, and outline four lessons we learned during the process.

Original languageEnglish
Title of host publicationASSETS 2020 - 22nd International ACM SIGACCESS Conference on Computers and Accessibility
EditorsTiago Guerreiro, Hugo Nicolau, Karyn Moffatt
PublisherAssociation for Computing Machinery
Number of pages4
ISBN (Electronic)9781450371032
DOIs
Publication statusPublished - 26 Oct 2020
Event22nd International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2020 - Virtual, Online, Greece
Duration: 26 Oct 202028 Oct 2020

Conference

Conference22nd International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2020
CountryGreece
CityVirtual, Online
Period26/10/2028/10/20

Keywords

  • Accessibility
  • Methodology

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