Abstract
Within accessibility research, it is important for researchers to understand the lived experience of participants. Researchers often use in-person interviews to collect this data. However, in-person interviews can result in communication barriers and introduce logistical challenges surrounding scheduling and geographical location. For a recent study involving screen reader users, we used online chat-based platforms to conduct interviews. Unlike in-person interviews, there was little guidance within the field on conducting interviews using these platforms with screen reader users. To understand how effective these platforms were, we collected feedback from our participants on their experience after completing their interview. In this paper, we report on our experience of conducting online chat-based interviews with screen reader users. We present reflections from both the interviewer and participants on their experiences during the aforementioned study, and outline four lessons we learned during the process.
Original language | English |
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Title of host publication | ASSETS 2020 - 22nd International ACM SIGACCESS Conference on Computers and Accessibility |
Editors | Tiago Guerreiro, Hugo Nicolau, Karyn Moffatt |
Publisher | Association for Computing Machinery |
Number of pages | 4 |
ISBN (Electronic) | 9781450371032 |
DOIs | |
Publication status | Published - 26 Oct 2020 |
Event | 22nd International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2020 - Virtual, Online, Greece Duration: 26 Oct 2020 → 28 Oct 2020 |
Conference
Conference | 22nd International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2020 |
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Country/Territory | Greece |
City | Virtual, Online |
Period | 26/10/20 → 28/10/20 |
Keywords
- Accessibility
- Methodology
ASJC Scopus subject areas
- Computer Networks and Communications
- Hardware and Architecture
- Human-Computer Interaction
- Software