TY - GEN
T1 - See what I'm saying? Comparing Intelligent Personal Assistant use for Native and Non-Native Language Speakers
AU - Wu, Yunhan
AU - Rough, Daniel
AU - Bleakley, Anna
AU - Edwards, Justin
AU - Cooney, Orla
AU - Doyle, Philip R.
AU - Clark, Leigh
AU - Cowan, Benjamin R.
N1 - Funding Information:
This work was conducted with the financial support of the UCD China Scholarship Council (CSC) Scheme grant No. 201908300016, Science Foundation Ireland ADAPT Centre under Grant No. 13/RC/2106 and the Science Foundation Ireland Centre for Research Training in Digitally-Enhanced Reality (D-REAL) under Grant No. 18/CRT/6224.
Publisher Copyright:
© 2020 ACM.
PY - 2020/10
Y1 - 2020/10
N2 - Limited linguistic coverage for Intelligent Personal Assistants (IPAs) means that many interact in a non-native language. Yet we know little about how IPAs currently support or hinder these users. Through native (L1) and non-native (L2) English speakers interacting with Google Assistant on a smartphone and smart speaker, we aim to understand this more deeply. Interviews revealed that L2 speakers prioritised utterance planning around perceived linguistic limitations, as opposed to L1 speakers prioritising succinctness because of system limitations. L2 speakers see IPAs as insensitive to linguistic needs resulting in failed interaction. L2 speakers clearly preferred using smartphones, as visual feedback supported diagnoses of communication breakdowns whilst allowing time to process query results. Conversely, L1 speakers preferred smart speakers, with audio feedback being seen as sufficient. We discuss the need to tailor the IPA experience for L2 users, emphasising visual feedback whilst reducing the burden of language production.
AB - Limited linguistic coverage for Intelligent Personal Assistants (IPAs) means that many interact in a non-native language. Yet we know little about how IPAs currently support or hinder these users. Through native (L1) and non-native (L2) English speakers interacting with Google Assistant on a smartphone and smart speaker, we aim to understand this more deeply. Interviews revealed that L2 speakers prioritised utterance planning around perceived linguistic limitations, as opposed to L1 speakers prioritising succinctness because of system limitations. L2 speakers see IPAs as insensitive to linguistic needs resulting in failed interaction. L2 speakers clearly preferred using smartphones, as visual feedback supported diagnoses of communication breakdowns whilst allowing time to process query results. Conversely, L1 speakers preferred smart speakers, with audio feedback being seen as sufficient. We discuss the need to tailor the IPA experience for L2 users, emphasising visual feedback whilst reducing the burden of language production.
KW - Intelligent personal assistants
KW - Non-native speakers
KW - Speech interface
KW - Voice user interface
UR - https://arxiv.org/abs/2006.06328
UR - http://www.scopus.com/inward/record.url?scp=85094124333&partnerID=8YFLogxK
U2 - 10.1145/3379503.3403563
DO - 10.1145/3379503.3403563
M3 - Conference contribution
BT - Mobile HCI 2020
PB - Association for Computing Machinery (ACM)
T2 - 22nd International Conference on Human-Computer Interaction with Mobile Devices and Services
Y2 - 5 October 2020 through 9 October 2020
ER -