Studies of turn-taking in computermediated communications

Andy McKinlay, Rob Procter, Oliver Masting, Robin Woodburn, John Arnott

    Research output: Contribution to journalArticlepeer-review

    34 Citations (Scopus)


    Groupware is designed to provide opportunities for physically dispersed computer users to co-operate in a manner akin to a face-to-face meeting. Little is understood, however, of the factors that might influence its success. One possible factor is 'floor control', or turntaking, which is an important feature of face-to-face meetings. The paper describes experiments designed to examine the importance of turn-taking in computer-mediated communications, in comparison with face-to-face conversations, and considers means whereby turntaking behaviour, and hence the effectiveness of groupware, can be improved.
    Original languageEnglish
    Pages (from-to)151-171
    Number of pages21
    JournalInteracting with Computers
    Issue number2
    Publication statusPublished - Jun 1994


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