Groupware is designed to provide opportunities for physically dispersed computer users to co-operate in a manner akin to a face-to-face meeting. Little is understood, however, of the factors that might influence its success. One possible factor is 'floor control', or turntaking, which is an important feature of face-to-face meetings. The paper describes experiments designed to examine the importance of turn-taking in computer-mediated communications, in comparison with face-to-face conversations, and considers means whereby turntaking behaviour, and hence the effectiveness of groupware, can be improved.
McKinlay, A., Procter, R., Masting, O., Woodburn, R., & Arnott, J. (1994). Studies of turn-taking in computermediated communications. Interacting with Computers, 6(2), 151-171. https://doi.org/10.1016/0953-5438(94)90022-1