The critical role of hermeneutics in intelligence management

Within this article, the authors argue that intelligence management (IM) as a research area is critical for organisations. There is a need to focus on how conceptualisations of intelligence can be supported, especially when one considers the crucial role it plays in the highest echelons of most organisations. A conceptual view of IM is developed from the Problem Structuring Method, which provides a viable framework for addressing problems that are constituent of multiplicities in terms of not only actors, but also perspectives. Data are obtained for participation observation and action research. The study finds that organisations may need to concentrate on the human side of IM by embellishing the role of intelligence managers.