The role of knowledge management in the tourism sector: a synthesis and way forward

Amitabh Anand; Varsha Pratibha Shantakumar; Birgit Muskat; Sanjay Kumar Singh; Jean Pierre Dumazert; Youssra Riahi

doi:10.1108/JKM-02-2022-0083

The role of knowledge management in the tourism sector: a synthesis and way forward

Amitabh Anand, Varsha Pratibha Shantakumar, Birgit Muskat, Sanjay Kumar Singh, Jean Pierre Dumazert, Youssra Riahi

University of Dundee School of Business

Research output: Contribution to journal › Review article › peer-review

2 Citations (Scopus)

Abstract

Purpose: This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach: This study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles. Findings: This study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offer promising avenues to advance the KM in tourism research. Originality/value: This is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications.

Original language	English
Journal	Journal of Knowledge Management
DOIs	https://doi.org/10.1108/JKM-02-2022-0083
Publication status	E-pub ahead of print - 16 Aug 2022

Keywords

Knowledge management
Knowledge management strategy
Knowledge management systems
Knowledge sharing
Knowledge transfer
Tourism management
Tourism organization

ASJC Scopus subject areas

Strategy and Management
Management of Technology and Innovation

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10.1108/JKM-02-2022-0083

Cite this

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title = "The role of knowledge management in the tourism sector: a synthesis and way forward",

abstract = "Purpose: This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach: This study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles. Findings: This study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offer promising avenues to advance the KM in tourism research. Originality/value: This is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications.",

keywords = "Knowledge management, Knowledge management strategy, Knowledge management systems, Knowledge sharing, Knowledge transfer, Tourism management, Tourism organization",

author = "Amitabh Anand and Shantakumar, {Varsha Pratibha} and Birgit Muskat and Singh, {Sanjay Kumar} and Dumazert, {Jean Pierre} and Youssra Riahi",

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doi = "10.1108/JKM-02-2022-0083",

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T2 - a synthesis and way forward

AU - Anand, Amitabh

AU - Shantakumar, Varsha Pratibha

AU - Muskat, Birgit

AU - Singh, Sanjay Kumar

AU - Dumazert, Jean Pierre

AU - Riahi, Youssra

PY - 2022/8/16

Y1 - 2022/8/16

N2 - Purpose: This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach: This study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles. Findings: This study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offer promising avenues to advance the KM in tourism research. Originality/value: This is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications.

AB - Purpose: This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach: This study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles. Findings: This study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offer promising avenues to advance the KM in tourism research. Originality/value: This is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications.

KW - Knowledge management

KW - Knowledge management strategy

KW - Knowledge management systems

KW - Knowledge sharing

KW - Knowledge transfer

KW - Tourism management

KW - Tourism organization

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The role of knowledge management in the tourism sector: a synthesis and way forward

Abstract

Keywords

ASJC Scopus subject areas

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