The Role of Psychology in Understanding Online Trust

Helen Jones, Wendy Moncur

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


Across many online contexts, internet users are required to make judgments of trustworthiness in the systems or other users that they are connecting with. But how can a user know that the interactions they engage in are legitimate? In cases where trust is manipulated, there can be severe consequences for the user both economically and psychologically. In this chapter, the authors outline key psychological literature to date that has addressed the question of how trust develops in online environments. Specifically, three use cases in which trust relationships emerge are discussed: crowdfunding, online health forums, and online dating. By including examples of different types of online interaction, the authors aim to demonstrate the need for advanced security measures that ensure valid trust judgments and minimise the risk of fraud victimisation.
Original languageEnglish
Title of host publicationPsychological and Behavioral Examinations in Cyber Security
EditorsJohn McAlaney, Lara A. Frumkin, Vladlena Benson
Place of PublicationUnited Kingdom
PublisherIGI Global
Number of pages24
ISBN (Electronic)9781522540540
ISBN (Print) 9781522540533, 1522540539
Publication statusPublished - 2018

ASJC Scopus subject areas

  • General Computer Science


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